Event Planner - Surfers Paradise, Australia - Marriott International, Inc

Marriott International, Inc

Verified Company

Surfers Paradise, Australia

1 week ago

Posted by:

Olivia Brown

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Description

Job Number

Job Category Event Management

Location JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, QUEENSLAND, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

About the Company

Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

About the role

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events.

This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence.

Serves as the event planner's primary contact (following turnover) on property and is responsible for his/her experience.

Critical responsibilities:

Executing Event Operations

Solve problems and/or suggest alternatives to previous arrangements if necessary.
Leads preevent and postevent meetings for assigned groups.
Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
Manages customer budgets to maximize revenue and meet customer needs.
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
Conducts pre

- and post-event meetings as required to review/communicate group needs and feedback.

Manages group room blocks and meeting space for assigned groups.
Adheres to all standards, policies, and procedures.
Celebrates successes and publicly recognizes the contributions of team members.

Executing the Sales and Marketing Strategy

Upsells products and services throughout the event process.
Participates in customer site inspections and assists with the sales process when necessary.
Acts as liaison between field sales person and customer throughout the event process (preevent, event, postevent).

Managing Profitability

Manages revenue and profitability associated with events.
Forecasts group sleeping rooms and event revenue (catering and audiovisual) for his/her groups.
Reviews billing and payments with clients.

Providing Exceptional Customer Service

Interacts with guests to obtain feedback on product quality and service levels.
Handles guest problems and complaints.
Makes presence known to customer at all times during entire event process.
Follows up with customer postevent.
Greets customer during the event phase and handsoff to the Event Operations team for the execution of details.
Strives to improve service performance.
Sets a positive example for guest relations.
Reviews comment cards and guest satisfaction results with associates.
Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
2 years experience in the event management or related professional area.
2year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

The Benefits

Enjoy the benefits of:

Unlimited strategic development and career opportunities
Generous accommodation and food and beverage discounts including all properties within the Marriott International group
Recognition programs to keep you motivated
The best hotel training opportunities provided
Wellbeing and mindfulness programs to ensure you stay healthy
Marriott International is an equal opportunity employer. We believe in h