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    Night Manager - Melbourne, Australia - The Standard Hotel

    The Standard Hotel
    The Standard Hotel Melbourne, Australia

    5 days ago

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    Description

    The StandardX, Melbourne

    Calling all night owls

    WE#anythingbutstandard

    Duties & Responsibilities

  • Welcome guests in a friendly, prompt, and professionalmanner.
  • Assume the senior Manager on Duty responsibility and assist withany complaints, problem solving, disturbances, special requests and implementthe necessary actions to bring them to a resolution.
  • Supervise and be actively involved in daily night front officeoperations to meet guest and team expectations.
  • Review handover notes from the Front Office leadership team andhandle any outstanding tasks.
  • Conduct nightly pre-shift briefings for night team members.
  • Monitor any remaining arrivals, departures, and VIPs to ensureguests receive a seamless experience.
  • Ensure allaspects of the guest reservation is prepared ready for their arrival, includingthe room and any special requests.
  • Review andassist with daily room assignments and requests.
  • Perform check-in and check-out procedures using the property management system(PMS) ensuring all guidelines are adhered for registration. Obtain guest information and ensure that the assigned room type and rates arecorrect.
  • Respond to all channels of communications for night shift viaphone, system, in person, email/message/text correspondences in a timelyfashion.
  • Be fully awareof local attractions, site, able to provide directions for the Hotel, nearbylandmarks, and assist with guest requests. Able to provide the requiredassistance in absence of guest experience team.
  • Conduct, monitor, and assist in morning wake up calls.
  • Review all room statuses on a nightly basis via the property management system(PMS) accurately for vacant and occupied status.
  • Ensure that no show revenues are maximized through consistent andaccurate billing.
  • Check billing instructions, monitor guest credit and act upon anydiscrepancies, inform Front Office Management of any issues.
  • Complete an accurate reconciliation of all Hotel postings andpayments before the end of the day.
  • Process end of day/end of month procedures on a nightly basis thatinclude batch settlements and various other Hotel reports.
  • Ensure all finance reports are accurate and be compliant of all Standardoperating procedures.
  • Ensure PMS rolls successfully, ready for the next day ofbusiness.
  • Provide lobby and front drive presence to ensure flow of trafficis under control and ensure all aspects of valet services areseamless.
  • Provide a consistent level of guest recognition and deliver ofpersonalized services.
  • Maintain thorough knowledge of room rates, room packages, roomtypes and room availabilities.
  • Assist with room reservation calls for modifications, bookings,and cancellations when needed.
  • Maintain Manager on Duty cash float during shift and follow hotelcash float procedures.
  • Analyze rate variance report for room revenue control andrebates.
  • Liaise with guest experience team in handling all guestrequests.
  • Supervise all luggage handling with Concierge team.
  • Be fully conversant with Hotel fire & life safety/emergencyprocedures/guest evacuations.
    • Experience, Qualifications & Skills
  • Experience with Hotel PMS systems, preferablyOpera
  • Excellent communication and customer serviceskills
  • Committed to delivering exceptional guest experiences.
  • A friendly, outgoing personality
  • Ability to work autonomously and remain calmunder pressure.
  • The flexibility to work across a 7-day roster.
  • Team player with a "can do" mindset.
  • Hotel background in rooms division, prior duty manager/nightmanager experience required.
  • Must have the right to work in Australia.

    • The Standard

    The Standard Values

    Unconventional & Compassionate |Individuality & Teamwork | Creative & Pragmatic

    To apply - please email your CV and cover letter to HR -
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