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    Night Manager - Melbourne, Australia - AccorHotel

    AccorHotel
    AccorHotel Melbourne, Australia

    2 weeks ago

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    Full time
    Description
    Job Description

    Night Manager

    At the Novotel & Ibis Melbourne Central we don't hire Night Managers. We hire individuals. If you are ready to break the mould and be part of something special, we want you to join our team.

    Located in the bustling centre of Melbourne's CBD, the Novotel and Ibis Melbourne Central is a dual brand hotel featuring 473 rooms, including two exciting dining outlets - Pretty Boy Italian Steak House and Pretty Boy Bar.

    What you will be doing?

    As our Night Manager you will oversee the night operations of the hotel and be responsible for creating a warm and personalised welcome experience for our guests overnight. In the absence of management, you will also ensure that the general safety and security of guests, staff and the property is maintained at all times.

    Your expertise will enable you to provide a VIP service to our guests. Your typical duties will include but won't be limited to:

    • Welcoming our late arrival guests and farewelling our early departures.
    • Managing daily reconciliation of hotel outlets and completing daily revenue postings.
    • Preparing and distributing relevant reports to inter departments.
    • Managing and confirming reservation details and accounts for in-house guests' details ensuring all details are recorded accurately.
    • Collating paperwork for departures and coordinate with the Front Office team.
    • Providing supervision and support to the Front Office team and other departments when required.
    • Responding to guest enquires and requests in a timely manner.
    • Ensuring an effective handover of issues is conveyed at the start and end of each shift between Night Audit, Concierge and Reception.
    • Maximising guest satisfaction as well as the safety and security of the property.
    • Attending to guests requests efficiently and effectively in order to ensure total customer satisfaction.

    About you

    • Experience as a Supervisor or Manager in a Front Office environment.
    • Previous Night Auditor experience preferable.
    • Strong knowledge of Opera PMS.
    • Exceptional grooming, presentation and communication skills.
    • An ability to work night shifts across a 7 day roster.
    • An open, unrestricted driver's licence.
    • Victorian Responsible Service of Alcohol (RSA) Certificate.

    What is in it for you?

    • You will have the opportunity to build your skills and expertise to reach your potential and personal goals.
    • Complimentary dry cleaning.
    • Employee benefit card offering discounted rates in Accor worldwide.
    • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

    Our commitment to Diversity & Inclusion:

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.

    Why work for Accor?

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

    Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

    Additional Information

    Novotel and Ibis Melbourne Central is a dual branded hotel with 473 rooms conveniently located in the CBD.

    Everything we do, we do to help make our guests and our people feel welcome and feel valued to give them the best experience they deserve

    What is in it for you?

    • Employee benefit card offering discounted rates in Accor worldwide from day one.
    • Learning programs through our Academies.
    • Opportunity to develop your talent and grow within your property and across the world
    • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

    Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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