- Responding to customer enquiries (telephone and email) and providing information and assistance with regard products and product usage
- Processing sales orders and maintaining customer database
- Co-ordinating between departments to ensure orders are fulfilled promptly
- Providing administrative assistance to Sales Representatives (including preparing quotes and orders as required)
- Maintaining and updating price lists and related information for customers
- Participating and assisting with sales campaigns
- Working with Accounts Receivable to assist in resolving customer issues (such as purchase order discrepancies, account balances, etc)
- Undertaking associated reception and administrative tasks
- Previous customer service experience within a fast-paced office environment (exposure to food safety industry would be advantageous but not essential)
- A strong customer service focus with well-developed communication (verbal and written) and interpersonal skills
- Strong attention to detail and organisational skills with a proven ability to manage your time effectively to meet deadlines
- Confidence learning and using new technology (including a sound understanding of MS Office and Salesforce experience advantageous but not essential)
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Customer Service Administrator - Ipswich, Australia - Top Office
Description
A permanent full-time role has become available with a truly innovative organisation focused on food and animal safety. With a presence across 12 countries, this is an opportunity to join a company that offers solutions to food processing and agriculture industries.
Based in the Ipswich area, this role is primarily responsible for delivering a high standard of customer service, including:
To be considered for this role, you will ideally demonstrate:
This is a permanent full-time role working 8:00am – 4:00pm Monday to Friday in the Ipswich area. If you are looking to join a forward-thinking company that embraces science, innovation and collaboration to strengthen industries then this could be the next career step that you have been looking for.
Apply today or contact our recruitment team during business hours on if you have any questions (or email ).
We look forward to hearing from you
