Customer Services Consultant - Tugun, Australia - Bupa

Bupa
Bupa
Verified Company
Tugun, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description

Customer Service Consultant - Supporting Resident Experience
Are you looking for a rewarding role where you can utilise your extensive business administration experience with a fun and Welcoming team?


The Opportunity


Exciting opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home leadership team at our Tugun Care Home.

Your role known across Bupa as the _Customer Service Consultant_, is crucial to the success of the operation of the home.

Supporting the resident experience, you will work across the following functions:
tours, admission, agreements, and the customer journey experience.


Some of your duties will include:

  • Management of resident administration including enquiries, admissions and maintaining occupancy targets
  • Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home.
- _ Shared reception duties as the face of the Care Home and other administrative functions as required._


About You

  • Minimum of a Cert III in Business Administration or equivalent experience
  • Previous experience gained in a similar admin/customer service role
  • Patience working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition
  • Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can't always provide answers, you can reassure and follow up
  • Intermediate to advanced skills across the MS Office Suite
  • Highly developed organisation and time management skills prioritisation and selfdirection is key in this role
  • Previous experience in an aged care or retirement living sales environment is advantageous

What's in it for you?

  • We set you up for success from the getgo with our dedicated Induction program
  • Supportive, collaborative, and caring team culture
  • Continual learning and development opportunities
  • Discounts on Bupa Products insurances, optical, dental
  • Exciting benefits on offer from our Bupa Partners
  • Internal transfers across our care homes
**How to Apply
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