Business Improvement Manager - Brisbane, Australia - Global Supply

Global Supply

Verified Company

Brisbane, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job no: 517308

Brand:
Global Supply

Work type:
Full time, Hybrid

Location:
New South Wales, Queensland, South Australia, Victoria, Western Australia

Categories:
Wholesale & Product, Information & Technology

About the Opportunity
This role is responsible for ensuring our fulfilment (Ticketing) support is operating at maximum efficiency.

This is a unique role that requires a dynamic Individual with a combined passion for Air Fulfilment and Process Improvement.

You will collaborate with Product Support leaders to ensure both technical solutions and offshore partners effectively support fulfilment functions, through:

effective process and solution design

- identifying and implementing automation opportunities
- service level management
- defining business requirements and priorities of new Flight Centre or industry fulfilment processes

You will be responsible for the day-to-day administration of fulfilment platforms and proactive in identifying and surfacing opportunities for improvement and further automation or offshoring gains.

You will maintain strong relationships with Product support, Offshore partners, Product Management (Technology) and other tech partners provide mechanisms for continuous two-way feedback, allowing for continuous automation improvement and process refinement.

What you will need:

Essential_
Minimum 5 years travel industry experience
Minimum 3 years working in system admin roles or with offshore partners
Strong understanding of Air Fulfilment (Ticketing) systems and booking flows
Strong understanding of GDS platforms (Sabre preferred)
Process design and/or business analysis
Experience with new product development, product delivery, customer/product analysis
Added Advantage_
Multi GDS knowledge
Ticketing knowledge
Content Load and Distribution
Understanding of Business Analysis practice
Leadership or experience in an influential role desirable

Salary:
$87,125 + super/bonuses on 100/10% structure

Hours:

The business hours are Monday to Friday from 8:30 am to 5:30 pm - plus some outside of standard office hours to service global business partners.

Location:
The team is based in Brisbane HQ with flexible/interstate HQ options also available.

What's in it for you...

Generous travel discounts including family and friends, health and wellness discounts, financial planning advice and more
Brightness of future career opportunities in a network of brands and businesses across the globe we promote from within
Regular awards nights, social team building events, and the opportunity to attend global conferences (Bali in 2023)
We are flexible when it comes to flexibility, with blended working arrangements
Individualised Learning & Development pathway options
Paid Parental and Volunteer Leave
Corporate Health Discounts access exclusive discounts on health insurance plans for you and your family with our partner, BUPA
We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability
We're looking for people who care about supporting our business in delivering amazing travel experiences, so if that's you, we look forward to hearing from you. This role will give you a fantastic opportunity to continue to develop your existing skills and capabilities in a dynamic, fast paced and varied environment._

LI-CM- Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes._