Desktop Support Analyst - Sydney, Australia - Commonwealth Bank

Commonwealth Bank

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Who we are
End User Experience (EUX) build, run and monitor some of the Group's largest platforms and systems.

The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes.

Joining EUX means you'll be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group.

We're focused on providing the latest tools, technology, and resources to enhance the way our teams work together.

Why we need you
As someone who never shies away from a challenge, let us present ours to you.

We're working to re-architect and modernise our operating landscape, enabling our colleagues to provide seamless solutions to millions of people.

We have a relentless focus on innovation and keeping the bank operational & secure. And we want your help.

Do work that matters

The Gold Card Services team are a specialist IT Support service providing a high quality IT colleague experience with the drive to go above and beyond to critical users within the Global Markets, Group Treasury sales and trading environments.

Key responsibilities:

Provide a single point of contact for 1st and 2nd level support issues to our key stakeholders both onsite and remotely across the groups software and hardware environments, tools and processes
Providing training and guidance on how to use the groups technology and software effectively
Application user administration
Creation and maintenance of Standard Operating Procedures (SOPs)
Build and maintain relationships with colleagues, service provider groups and vendors
Logging of interactions, incidents and fulfilments of Service Requests

Project work

Hardware refresh, SOE upgrades, relocations

We're interested in hearing from people who possess the following:

Experience working in a Trade Floor environment with exposure to:

Market Data products

Bloomberg, Eikon

Treasury systems

RITS, Austraclear
Exigo
Exceptional Windows 10 and Office 2016/O365 knowledge and basic network troubleshooting skills
Knowledge of MS Active Directory and AzureAD
Experience with SCCM, remote working technologies, Mobile device support iOS & Android, automation technologies e.g. PowerShell/Batch script.
Experience with call management systems
ServiceNow
Exceptional customer service and communication skills
A high level of attention to detail, accuracy and ability to work to deadlines in a fastpaced environment
Be familiar with service levels, call priorities, call handling and escalation procedures

ITIL certification

V4 is desirable

Working with us:

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges and empowered to tackle new opportunities. You'll be empowered to do your best work and contribute to the future success of the Group. We really love working here, and we think you will too.

Working Hours

Support hours 6am 7pm where you'll be require to work a 9 hour shift
Occasional weekend work and public holiday cover

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Advertising End Date: 15/08/2023