- Handle incoming helpdesk enquiries with precision and efficiency.
- Collaborate closely with stakeholders to troubleshoot and resolve issues.
- Ensure compliance with Australian Information Management Policy and standards.
- Manage mailbox and provide exceptional customer support.
- Generate monthly reports using ServiceNOW to track progress. Experience Needed:
- Proficiency in Content Manager 9 or above system administration.
- Previous customer support or helpdesk experience.
- Strong stakeholder engagement and troubleshooting capabilities.
- Familiarity with Australian Information Management Policy and standards. If you would like to have a confidential chat about the role, please call Lisa Shakhovskaya on
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Assistant Director, Taxation Support
Found in: Talent AU C2 - 4 days ago
ACT Government Canberra, Australia Full timeDetails · : Reporting to the Senior Director, Governance, Taxation, Accounts Receivable and Debt Management, Shared Service Finance, the Assistant Director, Taxation Support position will hold the primary function of providing taxation compliance support. Under the Taxation Mana ...
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Senior Service Desk Analyst
Found in: Talent AU C2 - 6 days ago
Genesis IT&T Australian Capital Territory Full timeAccess to a wide range of training courses · Chance to acquire NV1 clearance · Onsite permanent role · The Senior Service Desk Analyst works with a broad range of technologies and liaises across multiple areas of the business to resolve incidents, solve problems, and fulfill requ ...
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Service Desk Analyst
Found in: Talent AU C2 - 6 days ago
Softtest pays pty ltd Canberra, Australia Full timeAustralian Citizens With ability to obtain NV1 Clearance residing in Australia only respond · Contract start 15 August 2023 to 31 December 2023, 6 months extensions. · Australian Citizen, Ability to obtain NV1 Clearance, Canberra role. · Send your responses to · Overview · The ...
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Service Desk Analyst
Found in: Talent AU C2 - 6 days ago
Chandler Macleod Australian Capital Territory Full timeService Desk Analyst– Baseline · We are Fujitsu · We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously ...
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Executive Support Officer
Found in: Talent AU C2 - 1 day ago
ACT Government Canberra, Australia Full timeDetails · : The Executive Support Officer will provide timely, accurate and high-level executive support to the Director-General and lead the coordination, administrative support and management of work programs led by the Office of the Director-General. The Office of the Directo ...
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Service Desk Analyst
Found in: Talent AU C2 - 10 hours ago
Leidos Canberra, Australia Full timeJob Description · Your New Role · Reporting into the Service Delivery Manager for a project in the Cyber space, this role's primary focus is to maintain the smooth operation of multi-user computer systems, including coordination with network administrators. We have an opportunity ...
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Business Support Officer
Found in: Talent AU C2 - 6 days ago
nrmjoEnvironmental jobs, NRM Canberra, Australia (Administrative Services Officer Class 5).The newly established Office of Nature Conservation (ONC) brings together policy, science, and data expertise to accelerate unified thinking and action to respond to the immense conservation challenges facing the ACT. The ONC focuses on an outcomes-based philosophy to guide and i ...
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Service Desk Analyst
Found in: Talent AU C2 - 1 day ago
Unisys Canberra, Australia Full timeWhat success looks like in this role: · 2nd Level telephone contact support . · Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. · Must be logged into the ...
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Senior Director
Found in: Talent AU C2 - 1 day ago
ACT Government Canberra, Australia Full timeDetails · : The Office of the Chief Nursing and Midwifery Officer, ACT Health Directorate is seeking to temporarily fill a Senior Director (SOGA) role to cover for annual leave. The Senior Director is responsible for leading the provision of high level confidential administrativ ...
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Service Desk L1
Found in: Talent AU C2 - 10 hours ago
Unisys Canberra, AustraliaWhat success looks like in this role: · 1st Level telephone contact support. · Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. · Must be logged into the ...
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Service Desk Analyst Intelligence
Found in: Talent AU C2 - 10 hours ago
Leidos Canberra, Australia Full timeCompany Description · Introductions · Every person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers' most complex problems. It's how we help to make the world safer, healthier and m ...
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Senior Director, Sourcing, Advice and Supply
Found in: Talent AU C2 - 6 days ago
ACT Government Canberra, Australia Full timeDetails · : Procurement ACT is seeking a high-performing Senior Director (SOG A) to lead a Sourcing, Advice and Supply (SAS) team. Reporting to the Executive Branch Manager (EBM), Goods and Services, the Senior Director has the role and responsibility for undertaking the managem ...
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Facilities Coordinator/Receptionist
Found in: Talent AU C2 - 2 days ago
JLL Canberra, Australia Full timeShaping the future of real estate for a better world · At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of workin ...
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Senior Director, Contracts and Category Management
Found in: Talent AU C2 - 3 days ago
ACT Government Canberra, Australia ContractDetails · : Procurement ACT is seeking a high-performing Senior Director (SOG A) to lead the Contracts and Category Management Team (CCMT). Reporting to the Executive Branch Manager, Goods and Services (G&S), the Senior Director will be required to establish and maintain whole o ...
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Director | Full-time Temporary
Found in: Talent AU C2 - 1 day ago
ACT Government Canberra, Australia Full timeDetails · : This position in the Better Regulation Taskforce is part of a team at the centre of government. Here, you will experience how to bring the strands of government policy together from all directorates, within a complex and evolving economic environment. You will undert ...
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Incident Management Analyst
Found in: Talent AU C2 - 6 days ago
Fujitsu Canberra, Australia Full timeINCIDENT MANAGEMNT ANALYST · We are Fujitsu · We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously work ...
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Business Support and Analytics Officer
Found in: Talent AU C2 - 1 day ago
ACT Government Canberra, Australia Full timeCloses: 03 May 2024 · Classification: Administrative Services Officer Class 6 · Salary: $95,746 - $109,072 plus superannuation · Position No: 54007 · Directorate: · Advertised (Gazettal date): 19 April 2024 · Contact Officer: Chris Malouf on or · What We Do · The Environment ...
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Office Assistant
Found in: Talent AU C2 - 3 days ago
Mills Oakley Canberra, AustraliaAbout Us · Mills Oakley is a leading national law firm with a proud history spanning over 150 years. In that time, we've grown into a Top 10 Australian law firm by size while remaining true to our shared vision of exceptional client service with a friendly and collaborative ethos ...
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Practice Manager
Found in: Talent AU C2 - 6 days ago
Maven Dental Canberra, Australia Full timeAre you an experienced Practice Manager or Front Office Coordinator seeking a new and exciting challenge? Look no further We have a rare Full-Time opportunity available within our well established practice, Maven Dental Belconnen. · Our dedicated support team help our clinicians ...
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Service Delivery Lead
Found in: Talent AU C2 - 1 day ago
Unisys Canberra, Australia Full timeWhat success looks like in this role: · Leads the Global and/or local Delivery of Services provided by Unisys to a particular account or group of accounts. · Responsible for the successful planning, implementation and execution of the contracted services where success criteria ...
Help desk Administrator - Canberra, Australia - ignite
Description
Join our Client as a Content Manager (Admin Helpdesk Support) for 6 months as a non-ongoing emlpoyee, working with a talented team to tackle helpdesk enquiries, ensure smooth incident resolution, and uphold information management standards.Responsibilities:
