- Providing Level 1 hardware, software, telephony and peripheral products support to end users
- Facilitating the efficient and productive use of equipment and systems
- Using the computerised call tracking system to monitor and act on service calls referred to provide documented solutions to hardware and software support calls
- Contributing to the development of procedural and instructional documentation for reference by end users to improve their understanding of the operational protocols in use
- Experience troubleshooting complex customer issues and escalating to second level teams for both Leidos and the commonwealth where necessary
- Maintaining IT documentation including network and user details and documenting records of actions taken
- Availability to work between 7am and 7pm, including OT as required
- Ability to create, update and maintain technical documentation.
- ITIL - Change, Incident and Problem Management
- Experience using a service management tool such as Service Now or HB Service Manager
- Experience providing support in a level 1 and 2 support service desk role
- Customer service
- Windows admin, including Active Directory
- Experience with Tanium, AWS, Exchange
- Defining problems, collecting data, establishing facts, drawing valid conclusions and preparing appropriate reports
- Detecting, isolating and resolving automated information system problems
- Providing support onsite across different locations within Canberra.
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Risk Intelligence Analyst
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Airservices Australia Australian Capital Territory Full timeThe Organisation · Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world's airspace and provision of aviation rescue fire fighting services at Australia's busiest airports. · Our people are our greatest asse ...
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Risk Intelligence Analyst
Found in: Talent AU C2 - 3 days ago
Airservices Canberra, Australia Full time PermanentThe Organisation · Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world's airspace and provision of aviation rescue fire fighting services at Australia's busiest airports. · Our people are our greatest as ...
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6 - Missile Technical Intelligence Analyst
Found in: Talent AU C2 - 4 days ago
APS Australian Capital Territory Full time$91,702 - $104, % BDCP + up to 15.4% superannuation · Canberra - ACT · The Role · As a Technical Intelligence Analyst focussing on guided weapons, you will use your unique technical expertise to analyse and report on weapon systems and defence technologies that may pose threats t ...
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Missile Technical Intelligence Assessment Analyst
Found in: Talent AU C2 - 2 days ago
Australian Government Department of Defence Canberra, AustraliaThe Role · As a Technical Intelligence Analyst focussing on guided weapons, you will use your unique technical expertise to analyse and report on weapon systems and defence technologies that may pose threats to Australian forces. · You will access and analyse a broad range of i ...
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4 - Missile Technical Intelligence Analyst
Found in: Talent AU C2 - 4 days ago
APS Australian Capital Territory Full time$76,277 - $83, % BDCP + up to 15.4% superannuation · Canberra - ACT · The Role · As a Technical Intelligence Analyst focussing on guided weapons, you will use your unique technical expertise to analyse and report on weapon systems and defence technologies that may pose threats to ...
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Astralian Government Department Of Home Affairs Australian Capital TerritoryWho can apply: · Please note this opportunity is available to current Australian Public Service employees and all eligible members of the community. · National Emergency Management Agency: · National Emergency Management Agency (NEMA) was established on 1 September 2022 as a si ...
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5 - Missile Technical Intelligence Assessment Analyst
Found in: Talent AU C2 - 4 days ago
APS Australian Capital Territory Full time$83,706 - $89,659 + up to 15.4% superannuation · Canberra - ACT · The Role · As a Technical Intelligence Analyst focussing on guided weapons, you will use your unique technical expertise to analyse and report on weapon systems and defence technologies that may pose threats to Aus ...
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APS5 Capability Analyst
Found in: Talent AU C2 - 4 days ago
Defence Australia Canberra, AustraliaJobs List · Job Search · Job Alert · All Jobs · My Profile My Applications My Forms My Emails My Tests My Interviews My Details · Login · Help · APS5 Capability Analyst · Messages · To proceed, please enable JavaScript in your internet browser. After enabling JavaScript, you wi ...
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APS 5
Found in: Talent AU C2 - 4 days ago
Defence Australia Canberra, AustraliaJobs List · Job Search · Job Alert · All Jobs · My Profile My Applications My Forms My Emails My Tests My Interviews My Details · Login · Help · APS 5 - Missile Technical Intelligence Assessment Analyst · Messages · To proceed, please enable JavaScript in your internet browser. ...
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APS5 Capability Analyst
Found in: Talent AU C2 - 4 days ago
Australian Government Department of Defence Canberra, Australia· The Role · Intelligence Capability Division (ICD) is seeking an APS5 Capability Analysts to conduct analytics, planning and delivering program and project functions. Working in either Intelligence Data and Targeting Branch or Intelligence Capability Integration Branch, you wi ...
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APS 6
Found in: Talent AU C2 - 4 days ago
Defence Australia Canberra, AustraliaJobs List · Job Search · Job Alert · All Jobs · My Profile My Applications My Forms My Emails My Tests My Interviews My Details · Login · Help · APS 6 - Missile Technical Intelligence Analyst · Messages · To proceed, please enable JavaScript in your internet browser. After enab ...
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APS 4
Found in: Talent AU C2 - 4 days ago
Defence Australia Canberra, AustraliaJobs List · Job Search · Job Alert · All Jobs · My Profile My Applications My Forms My Emails My Tests My Interviews My Details · Login · Help · APS 4 - Missile Technical Intelligence Analyst · Messages · To proceed, please enable JavaScript in your internet browser. After enab ...
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Found in: Talent AU C2 - 4 days ago
APS Australian Capital Territory Full time$83,706 - $89, % BDCP) + up to 15.4% superannuation · Canberra - ACT · The Role · Intelligence Capability Division (ICD) is seeking an APS5 Capability Analysts to conduct analytics, planning and delivering program and project functions. Working in either Intelligence Data and Tar ...
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APS 6
Found in: Talent AU C2 - 4 days ago
Defence Australia Canberra, AustraliaJobs List · Job Search · Job Alert · All Jobs · My Profile My Applications My Forms My Emails My Tests My Interviews My Details · Login · Help · APS 6 - Capability Analyst · Messages · To proceed, please enable JavaScript in your internet browser. After enabling JavaScript, you ...
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Oorwin Canberra, Australia(Global Oil Gas) Business Systems Analyst - Data Science · Apply · Posted Date: 04/26/2024 · Status: Active · Job Type: Full Time · Country: Australia · Primary Skills: Python,UI,Cloud,Data Science · Experience: 8-12 · Overview: · This role required candidate to permanen ...
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Intelligence Development Program
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Capability Analyst
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Australian Government Department of Defence Canberra, AustraliaThe Role · Intelligence Capability Division (ICD) is seeking an APS6 Capability Analysts to conduct analytics, planning and delivering program and project functions. · Working in either Intelligence Data and Targeting Branch or Intelligence Capability Integration Branch, you wi ...
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Cyber Security Analyst Canberra, Australian Capital Territory Fixed Term Contract
Found in: JobGet AU C2 - 1 day ago
Arcps Canberra, AustraliaRequirements · Utilise their skills and experience as Senior Cyber Security Analyst, working within a Security Operations Centre, to maintain and strengthen the Cyber Operations team's security monitoring and incident response capability.Develop and document detection and alerti ...
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6 - Capability Analyst
Found in: Talent AU C2 - 4 days ago
APS Australian Capital Territory Full time$91,702 - $104, % BDCP + up to 15.4% superannuation · Canberra - ACT · The Role · Intelligence Capability Division (ICD) is seeking an APS6 Capability Analysts to conduct analytics, planning and delivering program and project functions. · Working in either Intelligence Data and ...
Service Desk Analyst Intelligence - Canberra, Australia - Leidos
Description
Company Description
Introductions
Every person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers' most complex problems. It's how we help to make the world safer, healthier and more efficient - work that matters and a mission, like those of our customers, we are passionate about. We're open minded, ambitious and committed to enabling our people to do their best work, to be inspired by what they can achieve and the impact they can have.
Here in Australia, we're agile and growing fast. Our 1,400 employees are busy building an enviable reputation for innovation and delivery. And, as part of a US-based organisation with 37,000 people and a 50 year history, we are able to draw upon world-leading technical expertise to help us provide the best solutions to our customers.
Job Description
Your New Role
Reporting into the Service Delivery Manager for a project in the Cyber space, this role's primary focus is to maintain the smooth operation of multi-user computer systems, including coordination with network administrators. We have an opportunity for a Service Desk Analyst with a range of experience, including:
Please note the successful applicant must be an Australian citizen hold a current NV-1 or NV-2 level Australian Government Security Clearance.
Qualifications
About You and What You'll Bring
A can-do approach to your work, ideally you will have experience in:
Additional Information
What You'll Love
At Leidos we look after our staff. Flexible working practices, great team building initiatives, consistent learning and development opportunities, employee discounts and excellent exposure to a variety of technologies and projects are just some of the perks. We are growing and evolving, so it's an exciting place to be.
Our diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos is an Equal Opportunity Employer.
