Jobs
>
Canberra

    Senior Service Desk Analyst - Australian Capital Territory - Genesis IT&T

    Genesis IT&T
    Genesis IT&T Australian Capital Territory

    2 days ago

    Default job background
    Full time
    Description
    • Access to a wide range of training courses
    • Chance to acquire NV1 clearance
    • Onsite permanent role

    The Senior Service Desk Analyst works with a broad range of technologies and liaises across multiple areas of the business to resolve incidents, solve problems, and fulfill requests for IT related assistance.

    Key Responsibilities:
    Server Administration (Windows)

    • Active Directory and Group Policy Administration
    • File & Print (Permissions, Groups, Shares)
    • PowerShell (Desirable)

    Cloud Administration

    • Azure Active Directory
    • Microsoft Office 365 suite, including Teams, SharePoint, Exchange Online, Intune, Windows Defender
    • Domain Name, DNS Services

    Application Support

    • Microsoft Office
    • Autodesk Applications
    • Mobile Device Management (MDM) – Apple IOS Other line of Business Applications

    Computer Support

    • Windows 10/11 Pro
    • SOE deployment and maintenance
    • Laptops, Desktops, Printers

    Telecommunications

    • Audio Visual / Conferencing Support
    • Sound understanding of Computer networking
    • Documentation / Reporting to Management
    • Providing systems and application training to staff and customers
    • Managing corporate ICT assets, including laptop, desktop, mobile and digital assets
    • Embrace and model the company's DNA and Leadership Fundamentals.
    • Provide cultural and operational team leadership.
    • Mentor and impart knowledge to junior staff.

    Experience:

    • Minimum 5 years' experience in similar role
    • Experience in the troubleshooting of complex application and system issues
    • Professional written and verbal communication skills
    • Excellent customer service skills
    • Ability to respond to customer requests in a timely manner
    • Team leadership skills and able to delegate tasks (desirable)
    • Experience in training and assist with upskilling peers
    • Escalation point between service desk analyst and network engineer/system admin team

    MUST hold an Australian Citizenship and able to obtain an NV1 Security Clearance.

    To apply for the role, click on the link.

  • Chandler Macleod

    Service Desk Analyst

    2 days ago

    Chandler Macleod Australian Capital Territory Full time

    Service Desk Analyst– Baseline · We are Fujitsu · We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously ...

  • Leidos

    Service Desk Analyst

    4 days ago

    Leidos Canberra, Australia Full time

    Job Description · Your New Role · Reporting into the Service Delivery Manager for a project in the Cyber space, this role's primary focus is to maintain the smooth operation of multi-user computer systems, including coordination with network administrators. We have an opportunity ...

  • Unisys

    Service Desk Analyst

    5 days ago

    Unisys Canberra, Australia Full time

    What success looks like in this role: · 2nd Level telephone contact support . · Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. · Must be logged into the ...

  • Unisys

    IT Service Desk Analyst

    5 days ago

    Unisys Canberra, Australia Full time

    What success looks like in this role: · 1st Level telephone and other media contact support . · Strive for a high level of first contact resolution. · Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fa ...

  • Unisys

    Service Desk Analyst

    6 days ago

    Unisys Canberra, Australia Full time

    What success looks like in this role: · 1st Level telephone and other media contact support . · Strive for a high level of first contact resolution. · Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fa ...

  • Leidos

    Service Desk Analyst Intelligence

    4 days ago

    Leidos Canberra, Australia Full time

    Company Description · Introductions · Every person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers' most complex problems. It's how we help to make the world safer, healthier and m ...

  • Penten Pty Ltd

    Level 2 Service Desk Analyst

    2 days ago

    Penten Pty Ltd Canberra, Australia

    So that we can assess your suitability, please provide the following: · Resume · Clearly outline your Australian citizenship · Please note this position requires you to be an Australian Citizen with a government security clearance at the NV2 level. · Position Overview · Collabora ...

  • Comcare (Australian Government)

    APS6 Service Desk Team Leader

    5 days ago

    Comcare (Australian Government) Canberra, Australia

    The Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information. · Client Services team within ...

  • Fujitsu

    Incident Management Analyst

    2 days ago

    Fujitsu Canberra, Australia Full time

    INCIDENT MANAGEMNT ANALYST · We are Fujitsu · We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously work ...

  • Unisys

    Snr Reporting Analyst

    5 days ago

    Unisys Canberra, Australia

    Business/Systems Analysts (Information & Communication Technology) · Full time · Intermediate Understanding on all Areas we deliver Reporting Services. · Create/Update complex reports. · Conduct calls with Account Teams for requirements. · Conduct calls with External Clients. · ...

  • Leidos

    Software Support Analyst

    2 days ago

    Leidos Canberra, Australia Full time

    Job Description · We have multiple opportunities to join our exciting multi-year Defence program to deliver an enterprise Health Knowledge Management System (HKMS). This capability will enable better clinical decision making for the ADF by providing market leading healthcare to A ...

  • Fujitsu

    Associate Technical Service Engineer

    5 days ago

    Fujitsu Canberra, Australia Full time

    REPORTING ANALYST · We are Fujitsu · We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to co ...