Customer Service Representative - Lytton, Australia - Azapak

Azapak

Verified Company

Lytton, Australia

3 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About Us
Established in 2004, Azapak is a dynamic, family-owned business providing packaging solutions to businesses throughout Australia.

With over 2000 packaging products in stock, as well as a range of packaging equipment, we truly have packaging covered from A - Z.

Renowned for providing exceptional customer experiences, our workplace is one of passionate team members who love what they do and possess "get up and go" to deliver results.

About the Role

As a
Customer Service Representative, you will play a key role in our Customer Service Team supporting our customers with their enquiries and ensuring that our customers always receive the highest level of service.

Tasks and responsibilities

Handling incoming calls and making outbound calls to customers when required
Processing orders, payments and maintaining order entry accuracy at all times
Work closely with other teams to ensure our customers are regularly updated on their orders
Responding quickly, professionally, and accurately to customer inquiries regarding quotes, orders, payments, status, complaints and returns
Logging details of all customer interactions within the CRM system

About You

Previous experience in Customer service or similar role
Willingness to provide an exceptional customer experience and learn new skills
Exceptional communication skills, writing and attention to detail
Ability to work in a small, tightknit team and cando attitude
Proficient in Microsoft Office and preferable experience in programs such as MYOB, Xero, Exo

This is a full time Monday to Friday role is based in Lytton, QLD.
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