Jobs
>
Melbourne

    Customer Resolutions Consultant - Melbourne, Australia - Probe CX

    Probe CX
    Probe CX Melbourne, Australia

    2 weeks ago

    Default job background
    Full time
    Description

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

    Embark on an exciting opportunity where you'll take the lead in negotiating the recovery of outstanding amounts on consumer lending products and other debt products. In this role, you'll handle inbound and outbound communications, including email contacts, adeptly navigating negotiations to secure favorable outcomes for both our esteemed clients, our clients' customers and Probe CX. Your commitment to upholding company procedures and strict compliance with relevant laws and regulations will play a crucial role in our service excellence.

    Key Details

  • Operating Hours: Monday to Friday 8:30am to 5:00pm no weekends.
  • Location: Onsite at Melbourne CBD VIC Hybrid working model after training, nesting and KPIs are met.
  • In office training for 3 weeks Monday to Friday 9 - 5
  • Commencing 6th May 2024
  • Australia based role

    • Key Responsibilities

  • Handle calls efficiently, aiming to negotiate and collect outstanding amounts owed to our client.
  • Ensure prompt and accurate responses to inbound inquiries while effectively managing and resolving customer complaints.
  • Handle hardship applications as needed, identifying and escalating priority issues to ensure timely resolution.
  • Route calls to appropriate resources when necessary, maintaining meticulous documentation of all customer interactions according to standard operating and client-specific procedures.
  • Maintain a comprehensive record of customer interactions, adhering to established protocols and procedures for documentation.

    • About You

    You possess outstanding proficiency in both written and spoken English communication. Your professional background may encompass customer service, sales, billing, or collections experiences, although it's not necessary to have expertise in all areas. Your strength lies in problem-solving and critical thinking, always focusing on resolving issues and ensuring customer satisfaction. Your ability to negotiate, whether gained from prior roles or transferable skills, equips you to effectively handle discussions for the repayment of owed amounts. You are resourceful, capable of multitasking with keen attention to details. Self-motivated and adaptable, you excel in both independent and team-oriented work environments. Your flexibility allows you to seamlessly adapt to frequent process changes, and you thrive under pressure, consistently delivering high quality outcomes.

    Culture & Benefits

  • Embrace an inclusive and diverse workplace culture that cherishes individuality, ensuring you feel appreciated, supported, and empowered daily.
  • Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.
  • Explore avenues for advancing your career within a company that prioritizes and invests in your professional development, offering ample opportunities for progression.

    • Join us in redefining the customer's experience and making a difference in the industry.

    Our promise to you.

    There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.

  • Mercer

    Resolutions Consultant

    2 weeks ago

    Mercer Melbourne, Australia

    Full-time, permanent opportunity (37.5 hrs per week) · - Work from home 3-4 days per week · - Supportive team environment · **Resolution Consultant** · **What can you expect?** · Reporting to the Helpline Resolutions Team Leader, you will be part of a high performing team respons ...

  • Mercer

    Resolution Consultant

    3 weeks ago

    Mercer Melbourne, Australia

    Full-time, permanent opportunity · - Work from home 3-4 days per week · - Supportive team environment · **Resolution Consultant** · **What can you expect?** · Reporting to the Helpline Resolutions Team Leader, you will be part of a high performing team responsible for providing o ...

  • Mercer

    Resolutions Consultant

    3 weeks ago

    Mercer Melbourne, Australia

    Full-time, permanent opportunity (37.5 hrs per week) · - Work from home 3-4 days per week · - Supportive team environment · **Resolution Consultant** · **What can you expect?** · Reporting to the Helpline Resolutions Team Leader, you will be part of a high performing team respons ...

  • Probe CX

    Customer Resolution Consultant

    3 weeks ago

    Probe CX Melbourne City Centre, Australia

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovat ...

  • Probe CX

    Customer Resolution Consultant

    3 weeks ago

    Probe CX Melbourne City Centre, Australia

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative ...

  • Resolution Life

    Customer Resolutions Consultant

    1 week ago

    Resolution Life Melbourne, Australia

    Customer Resolutions Consultant · **At Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwide** · Resolution Life Group is a global life insurance gr ...

  • Resolution Life

    Customer Resolutions Consultant

    4 days ago

    Resolution Life Melbourne, Australia

    At Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwide · Resolution Life Group is a global life insurance group focusing on the acquisition and ma ...

  • Probe CX

    Customer Resolutions Consultant

    1 week ago

    Probe CX Melbourne, Australia

    **Key Details** · - Operating Hours: Monday to Friday 8:30am to 5:00pm no weekends. · - Location: Onsite at Melbourne CBD VIC Hybrid working model after training, nesting and KPIs are met. · - In office training for 3 weeks Monday to Friday 9 - 5 · - Commencing 6th May 2024 · - A ...

  • CoINVEST Limited

    Resolutions Consultant

    4 days ago

    CoINVEST Limited East Melbourne, Australia

    CoINVEST administers Portable Long Service Leave to VIC Construction industry · - We are a social impact and values orientated org going through a transformation · - East Melbourne | Hybrid | Attractive Salary package starting at 74K + Benefits · **Our vision is to be the best in ...

  • Suncorp Group

    General Insurance Claims – Dispute Resolution Consultant

    2 weeks ago

    Suncorp Group Melbourne, Australia Max Term Full time

    Join a team of devoted problem solvers dedicated to getting the right outcomes for their customers · Hybrid working, flexible start times and the autonomy and freedom to plan your day · 12-month full-time contract · The Customer Relations team is committed to continuously improvi ...

  • Milestone IT

    IT Support Technician

    2 weeks ago

    Milestone IT Melbourne, Australia

    Permanent role · - Manage service provider · - Supervising a small team · Are you an experienced IT professional with a proven track record of managing a small team of service desk personnel in a Managed Service Provider (MSP) environment? Can you confidently tackle and resolve c ...

  • Department of Families, Fairness and Housing

    Intake and Resolution Officer

    2 weeks ago

    Department of Families, Fairness and Housing Melbourne City Centre, Australia

    THE ROLE · Reporting to the Senior Intake and Resolution Officer, the Intake and Resolution Officer will receive written and verbal notifications and complaints about Victorian disability workers. The Intake and Resolution Officer will contribute to delivering end-to-end processe ...

  • Australia Post

    P&C Application Consultant

    3 weeks ago

    Australia Post Melbourne, Australia

    Opportunity to join a supportive & collaborative team with a fantastic culture · - Our team works in a hybrid model with 3 days in the office and 2 days WFH · - Support the resolution of HR Application issues and provide consultative guidance · **About the opportunity** · Fantast ...

  • AustralianSuper

    Manager Dispute Resolution Admin

    2 weeks ago

    AustralianSuper Melbourne, Australia

    **Your New Role** · The Member Group's purpose is to achieve the Fund's member growth and member experience outcomes through a competitive, sustainable, and differentiated proposition. · Reporting to the Senior Manager Dispute Resolution, the **Manager Dispute Resolution - Admini ...

  • Department of Health

    Principal Functional Consultant

    2 weeks ago

    Department of Health Melbourne City Centre, Australia

    ***: · The Principal Functional Consultant role is responsible for understanding their allocated business units' forward strategy, business model and systems supporting their business operations. They are also accountable to guide process design, system design, implementation for ...

  • Australia Post

    P&C Application Consultant

    3 weeks ago

    Australia Post Melbourne, Australia

    Opportunity to join a supportive & collaborative team with a fantastic culture · - Our team works in a hybrid model with 3 days in the office and 2 days WFH · - Support the resolution of HR Application issues and provide consultative guidance · **About the opportunity** · Fantast ...

  • AustralianSuper

    Manager Dispute Resolution Insurance

    2 weeks ago

    AustralianSuper Melbourne, Australia

    We make a difference, delivering outcomes for millions of members. · - Join a growing team with supportive leaders · - Newly created strategic role to support our Members First ethos · At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. ...

  • Department of Premier & Cabinet

    Dispute Resolution Officer

    2 weeks ago

    Department of Premier & Cabinet Melbourne City Centre, Australia

    About us · The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and sea ...

  • Victorian Managed Insurance Authority

    Head of Builder Risk Assessments, Domestic Building

    3 weeks ago

    Victorian Managed Insurance Authority Melbourne City Centre, Australia

    Leading the resolution of builder complaints in relation to eligibility and policy issuance and where required, provide necessary information and data for review via the VMIA's internal dispute resolution process, preparing briefing papers as required. · - Managing the facilitati ...

  • EML

    Dispute Resolution Officer

    2 weeks ago

    EML Melbourne, Australia

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. ...