Principal Product Designer - Illawarra, Australia - NSW Government -Department of Customer Service

NSW Government -Department of Customer Service

Verified Company

Illawarra, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Principal Product Designer

Permanent/Ongoing Grade 11/12 role

Do you want to:

Lead product design for NSW principal revenue management agency
Be part of an exciting digital transformation and make an impact to the lives of 8 million people in NSW
Work in an in inclusive and flexible hybrid environment with excellent career and learning opportunities

About the role
Revenue Digital is looking for a Principal Product Designer to join their growing team.

Revenue NSW is transforming the way NSW Government agencies interact with customers.

We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

This role is an exciting opportunity to work with the broader Revenue Digital team, collaborate with stakeholders, and lead us in product and design think to unify customer experiences across Revenue NSW.

As
Principal Product Designer you will be able to influence product strategy at a group level through your excellent communication of customer insights, opportunities, and product vision.

In this role you will:

Lead the design process of a project, from opportunity through to implementation.
Work in a highly collaborative, crossdisciplinary team with other Product Designers, Content Designers, Product Managers and Engineers. Our small, focused teams consistently achieve great results by listening to customer needs and iteratively and continuously shipping products.
Define best product design practices based on consultation and inclusion.
Build and lead Product Design Chapter.
Coach other product designers to deliver high impact customer centric products.

To be successful in this role you will demonstrate:

Experience in leading and framing User Experience research tasks as part of Product Discovery.
User experience research (both qualitative and quantitative; generative and evaluative).
The ability to lead research planning, execution, and documentation.
Excellent utilisation of user experience processes and workshop facilitation techniques.
Experience in leading the creation of wireframes, prototypes, and user interface designs.
The ability to actively collaborate across squads and contribute to team activities.
Desire to undertake initiatives outside of existing project commitments to improve design team practices, team resources and ways of working.

About Revenue NSW

Revenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government.

Why work for us? There are lots of reasons why a role with us is rewarding - working with us gives you:

The opportunity for
meaningful work that matters to all of us in NSW
Hybrid working, compressed hours and generous leave conditions, so you can
make time for what counts
Much more than just a job, you can build a career here Unmatched
opportunities for growth and development

We can't wait to meet you

Closing Date:
Wednesday, 8th March 2023 at 9:59am

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

Our Commitment to Diversity, Inclusion & Flexibility
We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.