Customer Service Officer - Blacktown, Australia - NSW Government -School Infrastructure NSW

NSW Government -School Infrastructure NSW

Verified Company

Blacktown, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Temporary Part-time position until February Thursday and Friday

Located in Blacktown

- flexibility to Work from Home

Competitive Remuneration Package between $79,032 to $86,540 plus employer contributions

About the Department of Education

The Department of Education is the largest provider of public education in Australia, with nearly 100,000 employees across NSW in our schools and corporate offices.

Our purpose is centred on the delivery of high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education

About the role

The role aims to provide our schools and other stakeholders within the business with high quality customer service and advice from a call-centre environment regarding a wide range of issues that have an impact on school operations.

You will be required to liaise with stakeholders to locate solutions to enquiries from both phone calls and through the shared inboxes held by the Department.

The role also assists with the provision of a variety of security services to schools.

You will be working within a team of 3 Customer Service Officers.

The role is a temporary Job Share position available for Thursday and Friday - 14 hours per week with the flexibility to work from home.

Skills and Experience

Preferable experience working within a similar role with responsibilities to manage high call volume and shared inbox management.
Proven ability to communicate professionally.
Exposure to school operations and security is desirable
Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

Demonstrated understanding of and commitment to the value of public education

Benefits

Flexible working arrangements, including hybrid/work from home arrangements.
14 hour working week
Competitive salary, salary sacrificing, employer's contribution to superannuation and annual leave loading
Flex Leave entitlements, generous holidays & leave conditions
Opportunities for advancement and mobility across the Department to support your career growth

How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the 2 pre-screening questions below:
Targeted Question 1

Provide a number of examples that demonstrate your ability to provide a high level of customer service, describing how you were aware that your service delivery was at the expected standard.

(300 word maximum)

Targeted Question 2

Closing date:16 August 2023 at 11:59pm.

A talent pool may be created through this recruitment process.

A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.