Customer Service Coordinator - Brisbane, Australia - CoAct

CoAct

Verified Company

Brisbane, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Introduction:

If you're ready to make a positive impact, forge meaningful connections, work from home, and contribute to the success of our team and customers, then we invite you to join us on this exciting journey as a Customer Service Coordinator.

CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services (including Disability Employment) and community activation programs.

Our team shares a common passion for making a positive impact and giving back to society.

Description:

What Awaits You...

The Customer Service Coordinator facilitates the journey of customers from initial inquiry to enrolment in disability employment services.

In this role, you'll be the first point of contact for customers, guiding them through the process and ensuring a seamless transition to our services.

Your responsibilities include, but are not limited to:

Handling inbound calls and inquiries from current and potential customers
Guide job seekers through the enrolment process and service information
Collecting and verifying customer information to determine eligibility for services
Researching and recommending alternative services if CoAct services are not available
Use active listening to find the best path for each customer
Participating in training sessions to learn about service details and key selling points
Following up with customers and providing marketing collateral as needed
Accurately documenting all customer interactions in CoAct and Government Systems
Maintaining accurate records, preparing data, reports, and documents, and analysing information as required

Skills and Experiences:

Personal Skills

Strong communication skills, both verbal and written
Empathetic listener who respects diversity and values people's strengths
Resilient problem solver with a positive outlook
Self

- and capable of working independently

Value-Add Experience

Excels in fastpaced, targetdriven environments like sales
Strong administration and data entry skills with high attention to detail
Experience assisting clients with disabilities
Demonstrated ability to communicate effectively with diverse groups and individuals

Here's some reasons to join us:
Remote work and Flexible working arrangements
Home office set up allowance
Mobile, health and wellbeing allowance
Additional wellbeing leave (extra 13 days on top of your annual and personal leave entitlements)
Corporate health insurance discounts
Employer of Choice in The Australian Business Awards 2021

Your Next Steps

At CoAct, diversity and inclusivity are core values.

We believe in equal opportunities for all and welcome qualified applicants from diverse backgrounds, including race, religion, gender identity, sexual orientation, disability, and age.

All successful applicants will be required to complete criminal history verification and may be required to undergo a working with children check.