Change & Incident Manager Itsm - Perth, Australia - Capgemini

Capgemini

Verified Company

Perth, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.

Let's talk about the role and responsibilities

You will provide onsite and remote ITSM process consultancy and practitioner capability as part of the service engagement. The Incident component of this position will require some commitment on a rostered basis to work outside of normal office hours.
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Developing strong, positive relationships with key stakeholders within Capgemini and our Customer's business

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Liaising with Customers and Resolver Teams to determine priorities, resourcing and timeframes

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Continuously keeping abreast of implemented technologies, and customer profiles

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Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Change Management process. Ability to provide training and guidance to resolution teams

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Ability to operate, lead and direct as a Change Manager, whilst maintaining progress communication with the customer.

Let's talk about the team
**You will be working within a varied complex role with one of Capgemini's valued customers working with an accomplished team in a collaborative atmosphere.

Let's talk about your capability and experience
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12-18 months experience in a similar role, with experience in the following areas
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core items
Change and Incident Management
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ancillary items

Problem Management, Service Continuity, Capacity/Availability, Risk & CSI, Service Transition

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Presentations skills: able to articulate technical and business value/outcomes to varying audiences

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Understanding of issues associated with service delivery management, SLA management, Risk Management and outsourced service delivery and associated activities

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Strong written and verbal communication skills and confidence in a client facing role. Ability to build relationships and trust, conduct formal meetings and provide concise reporting

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Extensive ITSM experience with demonstrated experience managing the development and successful implementation and operation of ITIL management processes within large and complex IT environments

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Ideally, a minimum of ITIL Foundation certificate

About Capgemini

At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.

Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ 'Employer of the Year' and 'Inclusion of Trans and Gender Diverse Employees' for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone.

We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040.

Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities. You'll be encouraged to gain at least 40 hours of training each year.

For over 50 years our values and ethics have been at heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World's Most Ethical Companies by the Ethisphere Institute 10 years in a row.

Our Commitment to Diversity & Inclusion

Information Security and Compliance

Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.
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