Customer Service Officer - Melton, Australia - genU Karingal St Laurence Limited

genU Karingal St Laurence Limited

Verified Company

Melton, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Do you want to improve your skills or kickstart your career within Employment Services or Administration?
Do you have excellent organisational skills and a willingness to contribute to a positive culture across all our workplaces? MatchWorks is looking for a
Customer Service Officer to join our
Melton office

At MatchWorks, we believe everyone deserves the opportunity to work.

That is why, every year, we help thousands of people from all backgrounds, ages, and abilities to find sustainable employment.

We are also part of the genU family, and we proudly reinvest our profits back into the communities we work within to help people lead their best lives

At genU, we're not all the same. And that's one of our greatest strengths. We draw on the differences in who we are, what we've experienced, and how we think.

Because to live our values and to succeed in our vision, we must all be active in building inclusive communities.

About the Job

As a Customer Service Officer, you will use your skills to provide high quality first point of contact customer service to participants and stakeholders.

You will manage the front desk of a vibrant and inclusive office which works in both the Workforce Australia and the Disability Employment Services sector.

Daily activities will include but aren't limited to, general AD hoc support, supporting staff members and coordinating onsite activities, assisting clients with general matters and more.

This role will be varied will suit an individual with good customer service and conflict resolution abilities.

Provide professional support and service to all customers of MatchWorks including participants, employers, training

organisations, support services and the general public

Provide information of servicing arrangement based on specific program of service
Multitasking abilities to deal with customers face to face and on multiple incoming call lines
Ensure scheduling of participants is met and consultants are advised of arrival
Carry out general administration duties including completion of invoice processing through internal systems, postage services, scheduling appointments, stationary ordering and making sure facilities are stocked and available for use

Skills & Experience

Demonstrated strong administrative skills including word processing, data entry and filing
The ability to use office equipment such as photocopiers and facsimile machines
Proven ability to accurately record and retrieve information using a database system
The ability to support the team across relevant updates in the community and training space
A knowledge of RTO's and the NDIS programs is advantageous
Exhibited strong customer service skills, including telephone manner
NDIS Worker screening check or willing to obtain one

About the Site

Located at the
Melton office, find your new work home in a place here where every day is a new adventure.

In 1871 Melton was declared a shire due to its rich culture and history.

In addition, Melton is a very community first area, boasting beaming residential areas which attract those far and wide, an abundance of community spaces and events, full of parks and trails and it even has a few wineries.

Melton is an ideal location for your next employment journey. The role will work alongside approximately 15 other staff members in a high thoroughfare office.

Based in Woodgrove Shopping Centre, everything you need is right by you
Free parking and close to public transport
Spend breaks walking along the local creek
Close to several food options and amenities

Why us?
At MatchWorks, we believe everyone deserves the opportunity to work.

That is why, every year, we help thousands of people from all backgrounds, ages, and abilities to find sustainable employment.

We are also part of the genU family, and we proudly reinvest our profits back into the communities we work within to help people lead their best lives At genU, we're not all the same.

And that's one of our greatest strengths. We draw on the differences in who we are, what we've experienced, and how we think.

Because to live our values and to succeed in our vision, we must all be active in building inclusive communities.

Here at genU we're a group of passionate, driven people who want everyone's lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage.

We operate solely for community benefit and invest back into the same communities in which our services are delivered.
- genU welcomes diversity, including diversity of race, culture, spirituality, gender, age, identity,_ _ability, and sexuality. We are committed to providing a safe and inclusive environment for all and living the values of genU each and every day._

There are so many benefits available when you work with MatchWorks, some of which include
-
Investment in you:In addition to a comprehensive induction program & ongoin