Residential Services Manager - Notting Hill, Australia - Dematic Pty. Ltd.

Dematic Pty. Ltd.

Verified Company

Notting Hill, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

This is an exciting time to join Dematic Pty Ltd. We are a world leader within the integrated logistics and material handling industry.

We provide intelligent logistics solutions for manufacturing and distribution, as well as comprehensive automation and software technology solutions, tailored to our clients' needs.

Our innovative portfolio meets the demands of an ever-changing supply chain landscape and is designed to deliver a clear competitive edge.

What we offer:

Reporting to the Customer Service Regional Manager - Southern, this is an exceptional opportunity for an experienced Manager to lead hardworking skilled maintenance teams across multi-site locations within Victoria to ensure our people are highly engaged and have the resources and support required.

You will build strong partnerships with our customers to ensure the agreed KPI's are met whilst proactively offering 'value add' solutions designed to offer customers a competitive advantage.

This is a role where leadership, service excellence and operational efficiency are key to success.

Key Responsibilities
You will take the lead in response to customer issues and ensure incidents and breakdowns are resolved within the contracted response time

Responsibilities include:

Lead, manage, and develop the Supervisors and Team Leaders within the Service Teams in your regions (residential and thirdparty technicians) to exceed customer expectations and ensure customer & employee retention
Work within the annual budgets, manage profit & loss and achieve new business, revenue, gross margin targets
Maintain key customer relationships and develop market contacts, provide input and support to business development activities
Manage client issues through to closure and feedback to client after resolution
Promote a safe work culture, manage safety performance of the team, and ensure safe work standards are maintained
Provide regular staff usage reports and forecast staff requirements to enable forward planning of resources
Prepare quotations and estimates for maintenance contracts, spare parts, installation, repair and customer support as required
Identify opportunities to increase level of service support to existing customers and new business leads
Attending regular meetings with customers, issuing system performance reports

Tasks and Qualifications:

Experience in an industrial environment and/or leading service teams
Demonstrated industrial engineering or maintenance experience coming from a trades background
Extensive leadership experience working in a customerfacing service environment
Integrated systems experience with Material Handling Equipment is ideal (or related industries)
Previous experience managing skilled technical teams of mechanical fitters, electricians and engineers
Excellent motivational skills and the ability to encourage and implement a progressive culture, with a commitment to safety, quality and customer satisfaction
Ensuring Quality Assurance and WH&S compliance including management of incidents
Good understanding of financial outcomes and ability to meet critical deadlines
Strong communication and leadership skills, including ability to liaise with all levels of staff
Sound experience in Microsoft Office and report writing skills
Flexible with work hours and able to travel regionally when required