Customer Connect Solutions Representative Level 1 - Brisbane, Australia - Bank of Queensland

Bank of Queensland

Verified Company

Brisbane, Australia

3 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About the Role

Are you looking for a new challenge and love helping customers? If so, we would love to hear from you.

As a Customer Contact Service Team Member (Level 1), you'll be providing a high level of customer service in a busy customer focussed team.

You'll service our customers across a range of products, having great conversations, efficiently helping them out with their banking needs.

This position sits within a dynamic team in Customer Contact, working for an organisation that's ready to change the banking landscape in Australia.

Like what you've read so far? Great - we'd love to hear from you.

About you
Key Responsibilities

General enquiries on all aspects of customers BOQ/VMA home loans
Processing Refund of fees Various Home loan Enquiries
Repayment details
Transfer order changes
Assist with account opening
Establishing new Term Deposit and Accounts over the phone
Submitting Credit Card Applications
Processing Refund of fees
Inbound and outbound welcome calls to our Broker Home loan customers

We are seeking an individual who has the ability to work at a high rate with good accuracy, is well organised and has high attention to detail and prioritising and who continually strives for process improvement.

The role is full time, Monday to Friday Hours 8.30am-5pm.

About Us

BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.

Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference.

Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.

We embrace difference and believe that our workforce should reflect the customers and communities that we serve. In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

Our Benefits

Flexible working arrangements
Discounted financial products
Salary sacrificing options
Paid parental leave with no minimum
Paid volunteer days
Purchase annual leave
BUPA Corporate Plan
Employee Assistance Program (EAP)
A 'zero tolerance' to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
Accessible work support through various practices, systems, office adjustments
Gym, shopping, technology and travel offers
5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

How to Apply
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.

These checks may include, but are not limited to:
identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference:
BOQ01781