Patient Relationship Officer - Melbourne, Australia - Monash Health

Monash Health

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Location:
Melbourne | Eastern Metropolitan, Melbourne | Southern Metropolitan

Job type:
Full time

Organisation:
Monash Health

Salary:
Salary not specified

Occupation:
Administration/Secretarial

Reference: 62670

Administration - Patient Relationship Officer Role at theJessie McPherson Private Hospital**
_ Working in healthcare has never been more important or meaningful_

Join our private cardiac administration team and be part of Australia's first cardiac specialist hospital
FT, PT and casual shifts available

Monday

Sunday, 24 hours, rotating roster
Make your mark and deliver exceptional administrative services in a highlevel patientcentred care environment
A passionate cardiac team dedicated to making a difference to the health of Victorians

Jessie McPherson Private Hospital

Make A Difference To The Lives Of Others While We Make A Difference To Yours._

Jessie McPherson Private Hospital has been caring for Victorians for over 90 years, playing a vital role in providing a range of specialist private hospital care for our community.

We recognise our staff are the key to us delivering the excellent patient-centred care we aspire to deliver.

We provide our staff with a work environment that is supportive and fulfilling with opportunities for career growth and professional development.

Our close affiliation with Monash Health allows staff the rare and desirable opportunity to work in a private hospital setting with access to tertiary facilities and support when needed.

About the Role

The Patient Relationship Officer role operates within a range of competencies and skills that are required to ensure the effective and smooth management of admissions, discharges and transfers across the hospital.

You'll be welcomed into a positive and supportive environment, passionate about delivering cardiac care to a diverse and growing local community.

You'll also enjoy working in brand new facilities in a dedicated heart hospital. The
Victorian Heart Hospital will be Australia's first dedicated heart hospital and is nearing its final stages of construction. It will include a full range of ambulatory and inpatient cardiac care.

Key duties and responsibilities:

Provide friendly, courteous & professional greetings and support to all visitors
Reception meet and greet
Admitting and discharging patients
Great customer service is essential for this role.
Working on a rotational roster

About You

You are a proactive individual who enjoys fast paced environment and is able to work effectively in an independent role.

Prioritising comes naturally to you and being in a hospital environment you exhibit integrity, compassion, accountability, respect and excellence.

What we are looking for?

Proficient computer skills
Positive attitude
Excellent customer service and communication skills
Proactive, organised and able to work autonomously
Excellent time management skills
Effective communication, interpersonal skills and the ability to incorporate phone etiquette.
Present with empathy and sincerely
Quick to learn new skills
Experience of iPM and webPAS systems will be beneficial

Benefits of working at Jessie McPherson Private Hospital:

Salary packaging options that increase your take-home pay
5 weeks annual leave for all fulltime employees (Prorata for parttime)
Onsite subsidised car parking
A comprehensive Health and Wellbeing program
Free flu vaccinations
Private health insurance at discounted rates
Onsite fitness centre

How to Apply

Jessie McPherson Private Hospital recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace.

At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Offers of employment can only be made once all required probity checks have been completed

These include:
- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children's Check (or proof of payment for same);and
- proof of immunisation.