Applications Specialist - North Ryde, Australia - Macquarie University

Macquarie University

Verified Company

North Ryde, Australia

2 weeks ago

Posted by:

Olivia Brown

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Description

PRIMARY DETAIL

From $99,739 to $108,139 (HEW Level 7), plus 17% employer's superannuation contribution and annual leave loading
Full time, continuing role. Based at Wallumattagal campus, North Ryde.
High performing team. Hybrid working arrangement.

THE ROLE

The Applications Specialist (Student) will be responsible for:

Incident management, resolution and post-incident analysis of major incidents.
Translating business needs into solution design using most suitable AMIS functionality.
Continuous improvement of processes, systems performance, working methods, and tools.
Following the change control process to implement changes, enhancements, and bug fixes.
Ensuring the latest release of AMIS is implemented in a timely manner with mínimal or no disruption to operations.
Vendor management and communication for escalation of critical issues.
Producing reports based on defined measures, metrics, and key performance indicators.
Creating and maintaining operation documentation.

About You

You will be an effective communicator, with good verbal and written skills with clients and other business stakeholders.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 56 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community.

Connect with us today

To Apply

Experience in incident response, resolution and post incident analysis of major incidents.
Demonstrated analytical and problemsolving skills including the ability to analyse and interpret requirements and information from numerous sources.
Proven experience in documenting operational support procedures.
This position requires a criminal record check.

Role-specific Enquiries: Julines Liong, Manager, Applications Services (Student) via

General Enquiries:
Rainki Kan, HR Administrator via

Applications Close:
Sunday, 4 June 2023 at 11:59pm (AEST)

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Applications Close:
04/06/2023 11:59 PM

Diversity and Inclusion

Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in
Equity, Diversity and Inclusion

- in Higher Education.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.

See how we lead in- flexible work
- to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our- .