Guest Services Team Member - Prospect, Australia - Raging Waters Sydney

Raging Waters Sydney

Verified Company

Prospect, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America's Oldest Amusement Park, Lake Compounce, the world's first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Raging Waters Sydney is the place to make lifetime memories.

Offering water slides, attractions and one of the biggest wave pools - Sydney's biggest water park has something for everyone.

We are currently looking for a:
Raging Waters Sydney - Guest Services Team Member

About the role:

Guest Services Team Members at Raging Waters Sydney are responsible for delivering exceptional customer service and to perform duties to the highest possible standard within the Guest Services team.

ACCEPTING APPLICATIONS FOR 18 YEARS AND ABOVE.

Roles & Responsibilities:

Provide customer service delivery within the Call Centre & Guest Services.- Ensure phones are answered within 3 rings.- Work effectively within a team environment to provide excellent guest service and to promote a positive working environment.- Give correct and accurate details to guests both over the phone and in person.- Assist guests to the best of your ability with park information.- Remain professional both in person and over the phone.- Record all incoming calls through the correct methods.- Meet or exceed efficiency/sales targets - aiming for the highest yield possible and call/sales conversions.- Complete all relevant paperwork to maintain correct record-keeping processes.- Report any issues that may affect Guest Services operations immediately to Guest Services Team Leader, Guest Services Supervisor, or the Sales & Marketing Director.- Demonstrated discretion and an ability to maintain confidentiality.- Assist with delivering exceptional service to birthday parties and groups as needed.- In Guest Services: Assist with lost children, attendance recording, general enquires from guests and the handling and storage of lost property.- On operating days, you may be required to be roaming in park assisting with queue lines throughout the park and at the front gate, answering questions from guests, soliciting feedback from guests and any other duties in park where a Guest Services team member is required.- Meet or exceed call/service quality targets.- Maintain strong knowledge of process and procedures for all tickets and experiences both online and in the park.- Complete all administration tasks as required.- Demonstrate knowledge of current ticketing options and distribute promotional flyers as required.- Ensure all offices and desk remains clean and clear of clutter.- Strong park knowledge.- Assist other departments as well as the park when needed.- Responsible for assisting with area cleanliness including sweeping, rubbish pick-up, emptying bins, maintaining birthday & cabana areas and work areas.

- To carry out all duties and responsibilities as assigned by the Guest Services Team Leader, Guest Services Supervisor, Sales & Marketing Director, or any member of the Management Team

Workplace Health & Safety (WHS):

Follow and comply with Work Health Safety policies, procedures and guidelines.
Correctly use all safety and personal protective equipment
Act as a role model by demonstrating safe work behaviours.
Report WHS incidents, injuries and safety activities to your direct Manager and First Aid at the time it occurs.
Promote proactive hazard/ near miss reporting. Report any hazards or near-miss incidents to your direct Manager and the People & Culture Director.
Attend Work Group Meetings to discuss and promote safety.

Languages:
Fluent English

Skills:

Customer service skills.
Effective communication skills and competency in conflict resolution.
Be able to handle multiple priorities simultaneously.
Ability to interact in a professional and positive manner.
Strong time management and organisational skills with attention to detail.
Analytical problemsolving skills.
Professional and friendly disposition with an ability to work under pressure, multitask and meet deadlines.

Experience: