Inside Account Manager, SMB Partnerships - Melbourne, Australia - Doordash

Description

About the Team

Inside Account Managers are responsible for a book of business of small to medium Australian based partners on the DoorDash platform, focusing on revenue generating tasks. Inside Account Managers will focus on engaging previously disengaged merchant partners through strong fundamentals and product upsells. They help merchant partners accelerate to new levels by uncovering areas of opportunity and focusing on unlocking growth.

About the Role

Inside Account Managers are responsible for building our local strategic advantage: supporting and growing the merchants in their Book of Business. The Inside Account Managers will drive incremental revenue, and be the all-in-one solutions provider to our restaurant merchant partners. As an Inside Account Manager you will own the overall relationship with restaurant owners on an ongoing basis, focusing on the growth of their books of business.

Typical responsibilities include holding periodic business reviews, identifying & implementing operational improvements, renegotiating contract terms, expanding share of wallet, upselling/cross selling products,, troubleshooting product-related bugs, recommending marketing strategies, and ensuring high levels of satisfaction, retention and growth on the account as a whole.

Inside Account Managers have a broad scope, and jump in to help business owners wherever and however they can, managing their time effectively across a large book of merchant partners.

As a member of the SMB Partnerships team, you will play an integral role in helping DoorDash to support, retain & grow our most valued local hero partners.

You're excited about this opportunity because you will...

• Be a self-starter – You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment
• Display strong negotiation skills, having the ability to influence decision making process and settle on pro-created value
• Display resilience - You have proven tenacity & resilience around client engagement
• Have strong time management skills - You display the ability to manage your time productively and efficiently, juggling tasks, regaining focus after distractions and prioritizing accordingly to ensure focus remains on high impact initiatives.
• Display strong relationship-building skills – You can influence and motivate people at all levels across a variety of job functions. You can navigate a geographically distributed team and remotely liaise with central functions. You obsess over our merchant and you're laser focused on building deep and meaningful relationships with them
• Display a passion for problem solving - You can independently translate high-level goals into actionable plans. You enjoy solving problems through collaboration with others.
• Be naturally curious, forward thinking – You always look for ways to innovate and improve
• Oversee partner specific needs (e.g., POS (point of sale) integrations, customised reporting, menu optimisation, merchant marketing, operational improvements)
• Work cross-functionally and serve as the liaison between our partners and DoorDash teams
• Build direct relationships with important partners throughout each brand, ensuring client needs are met at all levels
• Influence – Work cross-functionally with our Merchant Operations, Product, Engineering, Marketing, Analytics, and Sales teams to improve the merchant experience and achieve market revenue goals

We're excited about you because you are...

• Sales minded - Have experience upselling, cross-selling and have passion about unlocking revenue. You are a strong negotiator, having the ability to influence the decision making process and settle on pro-created value.
• Relationship-builder – You can influence and motivate people at all levels across a variety of job functions. You can navigate a geographically distributed team and remotely liaise with central functions. You obsess over our merchant and you're laser focused on building deep and meaningful relationships with them
• Problem solver – You can independently translate high-level goals into actionable plans. You enjoy solving problems through collaboration with others.
• Technical - You have knowledge of Excel (Can maintain complex spreadsheets). You navigate sales tools with ease (Salesforce, Outreach, Google Apps)

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on August 21, 2023.

Please see the independent bias audit report covering our use of Covey here.