Service Delivery Representative - North Melbourne, Australia - Visy

Visy North Melbourne, Australia

5 days ago

Full time

Description

The Opportunity:

Every year we collect, receive and sort nearly 2 million tonnes of paper, cardboard, glass, plastics, steel and aluminium from Australian and New Zealand households, businesses, and schools, recovering the greatest amount of material we can at our MRFs and sorting facilities.

Reporting to the Service Delivery Team Leader , you will be responsible for delivering improvements in customer service through the effective resolution of escalated customer issues. Your day-to-day will involve generating new business while servicing the needs of repeat customers by resolving any issues and providing excellent customer service.

You will be an energetic person looking to make a move into an office-based role. You must be passionate about building strong relationships and ensuring excellence in customer experience .

No two days are the same

The key responsibilities will include, but not be limited to:

Receiving calls, checking e-mails, and customer escalations

Actioning and resolving service requests, investigating repeated service failures with the aim of eliminating them

Generating sales leads and direct sales to ensure targets are met

Day-to-day administrative tasks, including maintaining the accuracy of the database

Complying with OHS&E policies and procedures

Building and maintaining strong internal and external stakeholder relationships

There will be a requirement in this role to work weekly rostered shifts.

8 am – 5 pm

What you will bring to the team:

Ability to prioritise and deliver in a fast-paced environment

High levels of attention to detail

A passion for streamlining and enhancing efficiencies

Previous experience in customer service (highly desirable)

Enthusiasm to learn and work hard

Desirable Salesforce and CRM experience

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