System Support Analyst - Sydney, Australia - Intelerad
Description
Company Description
Become part of our growing community of bright, motivated people who are dedicated and inspired by what they do best.
Over the last 17 years, Intelerad has grown into a leader of the medical imaging software industry.
We take pride in being a world-class healthcare solutions company with more than 300 employees and over 1000 customer sites.
Today, our distributed solutions play a vital role in the delivery of healthcare across 11 time zones, 3 continents, and countingWe are Intelerad. Join us if you care to make a difference in healthcare.
Job Description:
Purpose
Responsibilities:
- Provide excellent System Support services:
- Respond to client problems (phone/tickets) and proactively monitor client's installations;
- Prioritize your workload based on client's SLA and transfer tickets to proper department when required;
- Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers;
- Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client's problems;
- Perform database maintenance using SQL statements;
Stay proactively informed and trained on the following to ensure an excellent level of service and expertise:
- Back-End Architectures
- IntelePACS software
- 3re party integration
Qualifications:
Pre-requisites:
- Experience in a customer service or technical support role
- A minimum of 3 years of professional work experience in Linux system and network administration
- Remote troubleshooting (ssh, VPN tunnels)
- Basic knowledge of SQL databases (Sybase, MySQL, postgresql)
- Microsoft Windows (basic workstation configuration and troubleshooting)
- Knowledge of a scripting language (such as Perl, python or shell) is an asset
- Experience with TCP/IP, network security, IPSec or VPN is an asset
Competencies:
- Excellent communication skills (verbal and written, English is mandatory)
- Highly motivated and team oriented
- Clientoriented
- Attention to detail and strong problem solving skills
- Ability to work under pressure
Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act ("ADA")as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities.
The ADA defines "disability" as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment.
Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise ImagingIntelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US
LI-Remote
More jobs from Intelerad
-
Implementation Specialist
Sydney, Australia - 3 weeks ago
-
Enterprise Account Executive
Melbourne, Australia - 3 weeks ago
-
Linux System Support Analyst
Perth, Australia - 2 weeks ago
-
Linux System Support Analyst
Perth, Australia - 2 weeks ago
-
System Support Analyst
Melbourne, Australia - 1 week ago
-
Application Training Specialist
Perth, Australia - 7 minutes ago