Centre Manager, Flexible Solutions - Melbourne, Australia - JLL

JLL

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities.

With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working.

We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

Melbourne Connect Co-working is located on the doorstep of the University of Melbourne offering an amenity-rich workspace and engaged community in Carlton.

The Melbourne Connect precinct provides co-located partners with easy commuting options, diverse spaces in which to work, meet and socialise and high-quality curated on-site retail and childcare.

Melbourne Connect Co-working will bring together world-class researchers, start-ups, industry, corporates, artists, and Science Gallery Melbourne in a purpose-built innovation precinct.

This is your chance to be part of this highly connected innovation-led community.

The principal objectives are to attract and secure the best-fit companies that match our space and community concept aspirations, deliver outstanding value-add service to our customers and deliver financial performance to meet the business objectives of our client and JLL.

You will be working very closely with the Area Manager and Operations Lead, Flexible Solutions, ANZ to fill the space with companies and individuals who wish to be engaged with the community, and the events program and understand the value of being in a collaborative space that fosters connections across the community.

An overview of the role:

Find, qualify, and convert leads who are looking for office space and desks
Organise business development opportunities including, but not limited to, marketing, online media, events, partnerships and more
Manage the sales process to ensure occupancy and revenue targets are achieved
Develop and manage a program of relevant and engaging content-based events
Establish customer expectations and needs for program content
Align program contents with the objectives of the space
Act as the principal point of contact to represent the business to the client and the community, leading monthly meetings with the client, capturing events and actions, and driving actions to completion
Assume principle responsibly for business financial performance, accounting and reporting
Consistently demonstrate excellent customer service
Achieve annual business objectives and other key performance indicators, including customer satisfaction and community curation targets
Contribute to the ongoing development of systems and processes
Oversee and contribute to the development of community curation targets
Manage all on-site operations through building management and local vendors
Maintain relationships with third-party suppliers, local businesses and look for opportunity to grow local knowledge of unique space within building
Hire and train the on-site team to assist customers with day-to-day needs and business support
Take responsibility for leading, motivating, developing, and managing the team
Conduct team member annual performance reviews to ensure the team is provided with and assed against clear objectives

Sound like you? This is what we're looking for:
Experience in management and operation of flexible space, co-working or serviced office business highly desirable
Experience in a direct sales environment (office leasing or flexible/coworking desirable)
Team leadership and management experience
Strong written and verbal communications skills
Strong analytical and reporting skills, with attention to detail and accuracy
Sound digital, social and technology understanding.
Ability to build rapport quickly with clients, colleagues and customers
Versatility and ability to manage a large range of work streams simultaneously
Ability to demonstrate commitment to customer service standards
Agile and flexible approach
Demonstrable experience of acting independently
Understand feedback cycles and ability to motivate yourself and colleagues to excel
Ability and willingness to learn and grow in the role
Eager and ambitious - driving the brand to more buildings and locations
Has advanced skills and competency with of MS Office Suite and with some experience in CRM and billing software packages

What you can expect from us:
You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

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