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    Relationship Manager - Sydney, Australia - Eclipx Group

    Eclipx Group
    Eclipx Group Sydney, Australia

    4 days ago

    Default job background
    Full time
    Description

    Description

    • ASX 300 listed financial services organisation
    • Flexible & hybrid working arrangements
    • Sydney location

    Do you want to:

    • work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
    • understand the strategic direction of your organisation and how your effort contributes to success?
    • work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
    • work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
    • be recognised and rewarded for your performance?
    • work for an organisation where 'C-A-R-E' are their values?
    • have career opportunities, a voice that's heard, and a fast-paced, dynamic yet flexible working environment?

    If so, then Eclipx Group might be the place for you.

    Eclipx Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

    Who we're looking for:

    We are looking for an experienced.......

    • To play a major role in the success of the business by ensuring that growth opportunities are maximised.
    • Build customer relationships into a true partnership arrangement by using a consultative and strategic approach to align Eclipx value proposition to the customers' business goals. Always, with integrity and consideration to the business risk policy and profitability
    • At least 5 years' experience in Relationship Management or Account Management;
    • Exposure to leasing, finance or commercial banking will be highly regarded;
    • Enthusiasm about growing and collaborating with a rapidly evolving company;
    • Experience with Professional Services & Support Teams within a Customer Experience framework;
    • Strong commercial acumen;
    • A customer-centric mentality;
    • Tertiary qualifications in a business or related field such as management, sales and marketing, and/or industry specific qualifications desirable
    • An ability to liaise with diverse stakeholders;
    • Willingness to travel where required.

    Requirements

    • Manage personal performance in-line with the 'big picture' of the organisation and the business plan, ensuring the relevant KPIs are understood and achieved;
    • Management of due off vehicles efficiently and successfully;
    • Assistance with collection of data inclusive of compliance issues;
    • Follow through of customer inquiries in a timely manner;
    • Building and maintenance of existing and new customer relationships;
    • Promotion of sole supplier relationships & engaging in customer renewal activities;
    • Maximise product penetration and looking for ways to enhance our service offering;
    • Customer data management as required;
    • Engage with the Leadership Team as support and keeping them informed and engaged across the customer lifecycle risks and practices;
    • Support the implementation Salesforce to ensure customer support requirements are scoped and delivered fit for purpose.

    Benefits

    • 5 additional days of annual leave per year.
    • 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
    • a 'Dress for your Day' policy.
    • flexible and hybrid working arrangements.
    • an extensive range of other employee benefits.
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