eLearn Support Officer - Canberra, Australia - ACT Government

ACT Government Canberra, Australia

4 days ago

Full time

Description

Details

: Canberra Institute of Technology (CIT) Corporate Services is looking for an help desk support officer to provide support to students and staff in the access and use of CIT's online learning eco systems. The successful applicant will be the first point of contact for eLearn help desk providing level 1 troubleshooting of CIT's online learning eco systems. The successful applicant is also required to coordinate and assist in the design and development of online courses in line with best practice standards using course template and assist in training CIT staff in using the various online learning platforms. The successful applicant must be able to communicate effectively with CIT's internal and external stakeholders at all levels.

Training will be provided to the successful applicant in troubleshooting and using the CIT's online learning systems.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.

Eligibility/Other Requirements: Strong customer service background and aptitude/interest to learn IT systems.

Notes: This is a temporary position available immediately for six months with the possibility of extension up to 12 months and/or permanency. A merit pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only. Temporary employment offered as a result of this advertisement may lead to permanency/promotion as per the Public Sector Management Standards, Section 14 – Direct appointment of employee – general, and Section 20 – Direct promotion – general and CIT Enterprise Agreements.

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