IT Service Manager - Canberra, Australia - HiTech Personnel

HiTech Personnel

Verified Company

Canberra, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Reference #:

JF/JJ2199
Title:
IT Service Manager
ITSM, ITIL, Agile
Category:
ICT
Location:
ACT
Work Type:
Contract
Remuneration:

- $Neg
Term:

12 Months + 12 Mont
Description:
High Profile Federal Government Department:

-
Initial 12 month contract with 12 month extensions:

Rewarding hourly rates

One of Australia's leading Federal Government departments are looking to engage an experienced
IT Service Manager. You will play an essential role by leading Major Incidents and Change Management events according to ITIL policies. The
successful experienced
IT Service Manager will be offered an **initial
12 month contract with extension options.**The successful
IT Service Manager will be responsible for the below:

Responsible for the prioritisation of problems with business and Department's Enterprise ICT input.
Developing and maintaining a set of Service Management practices and principles based on the ITIL.
Contributing to the proper management of IT systems, including working with all areas of the IT function to ensure appropriate practices are in place and adhered to.
Assisting with the coordination of adhoc BAU business requests.

The successful
IT Service Manager will have experience in the following:

Demonstrated experience with managing services in an ITIL and Agile context
Experience with Release Management for ICT services and change management.
Experience to document process and governance artifacts such as workflows and design documentation.
Demonstrated ability to communicate effectively with technical and nontechnical stakeholders.