Analyst Ii, Systems Operations - Melbourne, Australia - Intercontinental Exchange

Intercontinental Exchange

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job Purpose

The Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple industry leading trading exchanges, Help Desk support, and Market Compliance Supervision.

This is a customer-facing position, providing immediate assistance to NYSE Group Exchanges and National Markets Services, back office, support personnel and IT staff in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems.

This is a critical support role within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure.

This is a 24x7 environment and the position requires shift rotation and/or weekend work.

Responsibilities

Assist with troubleshooting of daytoday internal and customer issues and provide direct support to clients
Maintain operations and administration of ICE/NYSE systems using existing policies and procedures
Adhere to Incident Management policy by maintaining ownership of production incidents including communication, escalation, and followup for rootcause analysis
Prepare documentation for troubleshooting and escalation procedures
Control computer system(s) on schedule by means of computer system console, operator checklists, and thirdparty software

Knowledge and Experience

Experience with Linux Operating System
Able to work in a serviceoriented team environment
Customer focused, and dedicated to the best possible user experience
Able to communicate effectively with both technical and business resources
Critical thinking and analytical problemsolving skills, able to think logically
Demonstrated reliability, flexibility, and attention to detail
Scheduling flexibility required

Preferred

Experience/exposure with financial and investment industries/technologies
Basic Unix Shell scripting skills
Help Desk or Customer Service experience
Basic knowledge of FIX Protocol
Experience with enterprise monitoring solutions
Knowledge of TCP/IP, UDP and Multicast protocol
Basic knowledge of Incident and change management process (ITIL, ISO9000, Cobit)

Schedule
This role offers work from home flexibility of up to 3 days per week.