Customer Service Representative - Melbourne, Australia - Tech Mahindra

Tech Mahindra

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Join us as a Customer Support Associate, and YOU'll work with Australia's largest telecom player and be part of a fun & caring team.

Who is Tech Mahindra?

What's in it for YOU?

Flexible working arrangement from home and office
Competitive salary + Super + Penalty rates
An attractive rewards and incentive program
Internal career progression opportunities across several industries & technologies
Discounted private health insurance, Gym Memberships
Modern office with facilities in the heart of the Melbourne CBD & the Brisbane Valley
Diverse, supportive & inclusive workforce

What will YOUR typical day look like?

As part of our customer service team, YOU will be assisting customers over the phone with faults and account queries.

YOUR typical day's duties will involve answering calls, performing Level 1 troubleshooting, and creating end-to-end case documentation for a wide variety of products and services.

YOU will be part of a team that has Australia's most talented & dynamic customer service professionals.

Our well-resourced environment will provide YOU with the tools & opportunities YOU need to develop customer-focused skills, enhance YOUR knowledge of Australia's telecom industry, upskill in industry-standard software platforms, and make a difference from day one.

In the first 3 months of the role, YOU will be required to have availability from 9am - 7pm for training (Mon-Fri) and 9am - 8pm for "On the Job Training" (Mon-Sun).

Following "On the Job Training", you will be working from Office / Home (38 hours a week), on a rotating roster with the hours of 7am - 11pm Monday - Sunday.

If YOU are someone with

Excellent communication skills
A passion for helping people
A great attitude and a willingness to learn
A desire to work in a fun and supportive environment
A knack for problemsolving and thinking on your feet
An Australian/ NZ Citizenship or Permanent Residency or a Temporary Resident visa with at least 1year full work validity and unrestricted working rights

Tech Mahindra | Connected World, Connected Experiences

Tech Mahindra represents the connected world, offering innovation & human-centric technology.

Salary:
$50, $56,000.00 per year

Benefits: