Specialist Experience Designer - Sydney, Australia - Commonwealth Bank

Commonwealth Bank

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Smart Health - Specialist Experience Designer

You will be working within a team of experience specialists
Together, we are building a best in class user experience approach

Do work that matters:

Healthcare contributes to over 10% of Australia's GDP, is one of Australia's leading employers and is a focus segment for the Business Bank.

In April 2021, the Bank acquired the health technology business "Whitecoat" and in August 2021 the CommBank Health Vertical was created within the Business Bank to support the growth and focus within the Health segment.

CommBank Smart Health sits within CommBank Health and is Australia's first truly end-to-end digital solution for the healthcare industry, providing convenient and secure payment, claiming, and directory capabilities for Australia's healthcare payer schemes, providers, and patients.

What will your impact be?

You will be a design advocate within the CommBank Smart Health team, working closely with your Design Lead, Product Owners and Chapter Leads to ensure that a superior customer experience is at the centre of all Smart Health products.

As Specialist Experience Designer:

You will be expected to perform the following tasks in a manner consistent with CBA's Values and People Capabilities.
You will collaborate effectively to:
Work closely with designers, development leads and product owners to understand the challenges and opportunities of our healthcare customers
Contribute to user experience design and planning sessions for new features and enhancements
Effectively manage relationships and communication with project stakeholders, delivery teams; suppliers and/or third parties

Your skills:

Strong understanding of humancentred design at all levels of detail: from the big picture to the nuts and bolts
Strong interaction design for variety of technologies incl. responsive web
Experience with Accessibility design as a part of their role
Strong stakeholder management, influencing and communication skills
Strong ability to collaborate with copywriters, researchers, UI designers, engineers & PO to deliver detailed solution designs
Prototyping from freehand sketching to realistic interactive concepts
Ability to design for business outcomes like conversion or retention and articulate design decisions and measure outcomes
Good planning and time management skills

Risk Mindset

All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks

See yourself in our team? We're interested in hearing from people who have:

Demonstrated experience working in an experience design environment, consultancy or similar
Excellent written, verbal and interpersonal communication skills, coupled with strong multitasking capabilities and a high attention to detail
Strong time management skills with an ability to prioritise across competing demands
Hunger to grow and improve themselves and their team

Desirable:

Relevant design and/or IT undergraduate tertiary qualifications
Recognized industry certifications/accreditations in UX/CX/UI or similar.
Experience in health services highly regarded

General inclusivity

Our teams include people from all walks of life, with different goals, perspectives, ideas and lived experiences and, all with their own unique mix of identities and beliefs.

This is a place where you can feel confident expressing who you really are; where you belong and are valued because of your uniqueness.

We believe that we need as many diverse voices as possible to help us on our journey of engineering the future of banking.

At CommBank, flexibility is:

For everyone, no matter what their reason is for flexing
Where we work, when we work & how we work
Trusting our people and focusing on outcomes, not just face time

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Advertising End Date: 03/12/2023