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    Application Support Specialist - Melbourne, Australia - Flip

    Flip
    Flip Melbourne, Australia

    4 days ago

    Default job background
    Full time
    Description

    Who is Flip?

    FLIP sits at the heart of the logistics ecosystem, enabling senders and carriers to operate, disrupt and grow in powerful and effective ways.

    We harness the power of product, engineering and customer-centric design to build high quality, elegant solutions that we are proud of and our customers love to use.

    We are made up of a bunch of curious technologists bringing a fresh perspective to modernising the logistics industry. We thrive on solving the hardest problems and this is reflected in our culture which encourages us to create, experiment and collaborate with our customers.

    As an established, profitable and growing company we take our responsibilities to our customers seriously as we continue to build upon our data-driven platform to create a new ecosystem of integrated logistics.

    The team is working on a hybrid model (remote and onsite mix) in our Melbourne CBD office.

    NOTE: This is a role with your main focus being on the IT Application Support needs of our sister company EFM -

    Requirements

    Role mission

    To provide application support and improve internal processes whilst empowering users by training, empathising, and coaching them on best practices of the use of Technology.

    The Application Support Team has a healthy customer obsession in mind, improving the practices and processes to support the customer as they use our Technology platform.

    Please note, whilst this is a technical role, this is not a software engineering role.

    Core purpose

    • Motivate customer excellence and maintain a high level service.
    • Help to transform existing implementations and service engagements to lean processes.
    • Work with customers and various internal business teams to continuously improve the technology and enhanced customer experience.

    Outcomes

    Provide IT services that your customers are going to be satisfied with.

    • Work with domain experts to become one and help mould experts in the team.
    • Work to map and discover internal and external systems

    Focus on the customer and work together to deliver stable, reliable IT service.

    • Improve customer satisfaction
    • Understand the customers and their needs whilst protecting the integrity of the platforms that you support.

    Discover, build, and deliver services that consistently deliver to the high standard in quality that FLIP customers expect.

    • Be metrics driven.
    • Be reliable.

    Competencies

    Motivation, curiosity, insight, engagement, determination.

    • You are customer focused and have the ability to empathise with customer needs.
    • You have strong technological know-how, and one or more scripting languages.
    • You love to be criticised and you view failure as an opportunity, but you are annoyed enough by it to fail in different ways going forward.
    • You are a team player. You are genuine in your interactions as you proactively and effectively delegate, working together to make a difference.

    Had prior experience in the following areas

    • Application support on .NET, Azure web apps, and leaning to AWS
    • Basic admin and tier one support of Salesforce
    • Lean IT Support Processes
    • Integration e.g. You have the knowledge in Integration services and technologies such as SOAP/RESTful, XML/JSON, EDI, API, XSLT
    • Basic scripting skills. e.g. VBA for automating MS Office workflows, general system logic for extracting and manipulating data for your own analytical needs. SQL for searching through and analysing data.
    • Advanced Excel skills. e.g. You know how to structure, model and present data efficiently.
    • Systems configuration. e.g. You are comfortable reading the manual and learning how to configure systems like Salesforce to increase adoption and efficiency.

    Reports to the Technology Delivery Lead: Dennis Navarro

    Benefits

    Flexible work arrangements.

    $1,000 per annum to spend on professional development.

    No agency canvassing.

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