- Manage incoming and outgoing correspondence within SLA's;
- Manage and process payments in line with authorisation and recommendation of the Case Consultant;
- Request and follow-up outstanding client documentation and information (inc. medical reports, Medicare records, Financials, etc.);
- Manage and process payment invoices for all services;
- Classify, manage and complete new mail items from the workflow systems within the agreed SLA's;
- Manage and process re-opening requests of client claims;
- Manage and schedule meetings / appointments with third party stakeholders; and
- Manage a portfolio of low-risk cases.
- We do work that makes a genuine difference to our customers, partners and community.
- We have a supportive, inclusive and flexible team culture, including hybrid working.
- We support your growth and development, and careers across our business units and teams that are as unique as our people.
- We reward and celebrate our successes, through our incentive and recognition programs.
- We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub
- We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.
-
Retail Claims Consultant
6 days ago
Zurich Insurance North Sydney, AustraliaA new adventure awaits..- At Zurich we're on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So ...
-
Retail Claims Consultant
6 days ago
Zurich Insurance North Sydney, AustraliaA new adventure awaits...- At Zurich we're on a journey, even though we are 150 years young, we are lighting the way to a brighter future. A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This excit ...
-
Retail Claims Consultant
1 week ago
Zurich Insurance North Sydney, AustraliaLet's create a brighter future togetherAt Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to 'create a brighter future together', where our voices are diverse, our behaviours are inclusive, our actions drive equ ...
-
Retail Claims Case Manager
1 week ago
Zurich Insurance North Sydney, AustraliaA new adventure awaits- At Zurich we're on a journey, even though we are 150 years young, we are lighting the way to a brighter future. A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This exciting ...
-
Head of Claims
1 day ago
Gallagher North Sydney, AustraliaAbout Us: · Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, s ...
-
Accident & Health Claims Examiner
6 days ago
Chubb Insurance North Sydney, Australia**Your Role** · The primary purpose of this role is to produce a high-quality work product on Accident & Health or Combined Insurance claims through prompt and professional contact with customers and brokers and through the effective investigation, reserving and adjustment of cla ...
-
Case Consultant, Specialist Support
2 days ago
MLC Life Insurance North Sydney, AustraliaMLC Life Insurance. We have been protecting the lives of Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it. · **The Role**: · We have multiple positions available for experienced Case Consultant ...
-
Manager, Claims Services
3 days ago
MLC Life Insurance North Sydney, AustraliaMLC Life Insurance. We have been protecting Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it. · **Our Purpose** · MLC Life Insurance is one of Australia's leading life insurance specialists and ...
-
Ar Officer
6 days ago
JACOBS DOUWE EGBERTS North Sydney, AustraliaCompany Description · JDE is a subsidiary of JDE Peet's, the world's leading pure-play coffee and tea company, headquartered in the Netherlands. For more than 265 years, JDE has been inspired by the belief that it's amazing what can happen over a cup of coffee. Today, JDE unleash ...
-
Insurance Manager
1 week ago
Gallagher North Sydney, AustraliaAbout Us: · Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by · _The Gallagher Way_, our set of shared values and guiding tenets. A culture driven by our ...
-
Pricing Analyst
2 days ago
MLC Life Insurance North Sydney, AustraliaMLC Life Insurance. We have been protecting Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it. · **Our Purpose** · MLC Life Insurance is one of Australia's leading life insurance specialists and ...
-
Medical Bookings Coordinator
2 days ago
Sedgwick North Sydney, AustraliaTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportuni ...
-
Medical Bookings Coordinator
1 week ago
Sedgwick North Sydney, AustraliaTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportuni ...
-
CHUBB North Sydney, Australia Temporary - Full timeChubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure ...
-
Property Adjuster
6 days ago
MAYDAY Recruitment Group North Sydney, Australia Full timeMAYDAY Recruitment is excited to announce a strategic collaboration with a global insurance claims management organisation. Together, we seek a Property Insurance Assessor for Melbourne and surrounds, benefiting from extensive training and qualifications for success. · This exclu ...
-
Cyber Security Delivery Manager
1 week ago
Cover-more Travel Insurance North Sydney Council, Australia Full timeSecurity (Information & Communication Technology) Are you ready to grow your career in Insurance?Cover-More Group helps people travel safely across the globe every day. · We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wr ...
Case Associate, Retail Claims - North Sydney, Australia - MLC Limited
Description
Case Associate, Retail Claims T)
Description
Are you committed to bringing your best to life every day?
At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global network through our partnership with one of the world's leading life insurers, Nippon Life Insurance Group.
We're driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most – and that's a great purpose to bring us together at work every day.
We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We're a values-driven business that strives for high performance and growth as we look towards the future.
The Role:
The Claims team are there to help their customers at their most vulnerable; they support each policy holder/member through the claims process with integrity, fairness and compassion. They strive to make the right decisions and support ethical and fair outcomes.
We are currently recruiting for a Case Associate to join us in our Brisbane, Melbourne or Sydney offices. You will work collaboratively with Case Consultants and other support services in a team environment, providing administrative assistance and managing low risk cases.
Your responsibilities include but are not limited to:
About You
With a strong administrative background, you will have experience with supporting team members and be highly customer driven. Able to meet deadlines and multitask/ prioritise, you enjoy building strong relationships and have excellent written and verbal communication skills.
Bringing our best to life - why join us?
Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.
.
Primary Location
: AU-NSW-North Sydney
Work Locations
: Level 5, 177 Pacific Hwy
Level 5 177 Pacific Hwy
North Sydney 2060
Job
: Customer
Organization
: MLC Limited
Schedule
: Permanent
Employee Status
: Group Level 1
Full-time
:
Job Posting
: 01-May-2024, 4:24:43 AM
