IT Service Desk Team Lead - Sydney, Australia - NSW Government -Department of Enterprise, Investment and Trade

NSW Government -Department of Enterprise, Investment and Trade

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

IT Service Desk Team Lead

Join the Department of Enterprise, Investment and Trade
Clerk Grade 7/8 with starting salary of $101,947 per annum
Ongoing role based in Sydney

About the Role

We are looking for an experienced an IT Service Desk Team Lead with experience in the IT service desk function to join our new Department.

This role is responsible for supporting, supervising, and mentoring service desk staff and working with multiple vendors ensuring service levels are met.

Are you an IT professional with a passion for leading and supporting a team in delivering exceptional technical support?

We are seeking an experienced IT Service Desk Team Lead to join our organization.

As the Team Lead, you will play a critical role in providing technical support to staff spanning across many platforms, and technologies.

You will also oversee and mentor a team of junior technical support staff, ensuring the operational maintenance and monitoring of our ICT environment and ensuring vendor and internal compliance with Service Management policies and procedures.

Your expertise in analysing, designing, implementing, and supporting technical solutions. will help improve service delivery outcomes and maximise efficiency.

Additionally, you will coordinate activities for complex projects and changes, review processes, analyse performance metrics, and proactively identify opportunities for improvement.

If you thrive in a fast-paced environment, possess excellent problem-solving skills, and have a strong commitment to customer service and we want to hear from you.

Join our team and contribute to our organization's success by delivering exceptional IT support and driving continuous improvement and working closely with the Associate Director of IT Operations

About You
You are an experienced IT Service Desk Team Lead with a customer first attitude and systematic approach to troubleshooting.

You have a good understanding of the IT service delivery function in Australia, including the roles of a great leader or mentor.

Your great communication and leadership skills to provide technical advice across the Department, our vendors and to your peers, combined with your excellent attention to detail will ensure your success in this role.

If this sounds like you, we'd love to hear from you. To learn more about the role, please view the Role Description here.

How to Apply

Closing Date:
Wednesday 21 June 2023 [10am]**Clerk Grade 7/8 $101,947 - $112,849 plus annual leave loading and 10.5% superannuation.

Working at the Department of Enterprise, Investment and Trade

The new Department of Enterprise, Investment and Trade (DEIT) drives the New South Wales (NSW) Government's commitment to economic transformation.

Growing investment and creating new jobs throughout NSW, DEIT brings together enterprise and trade, tourism, hospitality, and the arts to ensure NSW is the best place in the world to live, work, invest, visit, study, grow and play.

DEIT propels the delivery of investment, business, and lifestyle opportunities, by attracting and supporting innovative and prosperous industries and helping NSW business go global.

A recruitment pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months._