Customer Service Officer - City of Parramatta Council, Australia - West Recruitment Pty Ltd

West Recruitment Pty Ltd City of Parramatta Council, Australia

6 days ago

Description

Customer Service Officer - Dispute resolutions Jobs

Work type: Full Time

Reference ID:

Contact: Alece O'Hara Email: Call: West Sector: Business Support Job Summary

Work From Home 3 days per week
- $68,530 + Superannuation
- Erskine Park Location

Job Description

About your new employer

West Recruitment is partnering with a reputable company who has been servicing Australia for 50 years. As the leader in their industry, they provide a complete range of sustainable waste management solutions

About your new job

As an experienced Dispute Liaison officer, you will be responsible for the management of disputed customer accounts. Your duties will include –

•Identify the root cause of disputes raised

•Investigate, mediate or negotiate resolutions by engaging and driving all internal stakeholders and customers.

•Providing great customer service to customers leaving them with a great lasting impression

•Creating and adjusting account information in the accounting system

About you

•Strong customer service skills (internal & external) both written and verbal.

•Ability to effectively communicate with Senior Management.

•Highly organised, with the ability to establish priorities work in a demanding environment and exercise sound judgment whilst applying relevant legislative or policy requirements.

•Ability to build credibility, rapport, and influence with lines of business and external stake holders

•Self-motivated, proactive and enthusiastic

•A proven background in dispute resolution management ·
•Sound knowledge in standard MS Suite of products.

What's in it for you?

•Work from home 3 days a week and 2 from home

•7Flexible working hours

•Permanent Opportunity with a supportive, friendly and non-disruptive team

•Parking available on site for staff

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