Customer Service Manager I Automotive Aftermarket - City of Parramatta Council, Australia - Bellcore

Description

COMPANY

Bellcore is pleased to be working with one of Australia's leading manufacturer and suppliers of automotive equipment. In business for over 50 years, with manufacturing facilities located here in Australia, as well as overseas, they're recognised as a preferred supplier to automotive retailers such as Repco, Autobarn & Total Tools, as well as local automotive electricians (installers) and select distributors of auto-parts. Some of the product categories our client is particular popular in includes (but isn't limited to):

• Vehicle communication solutions; radio, antennas and receivers
• Automotive safety products; dash cams, monitors, sensors, alarms, security & lighting
• Mobile entertainment; speakers, amps, antennas and rear seat entertainment

Our client is a rapidly expanding multinational corporation specializing in the import, wholesale, and distribution of mobile electronics. Committed to delivering comprehensive solutions to customers nationwide, we offer a diverse range of products, including mobile audio, marine solutions, communication devices, and safety equipment.

BENEFITS

• Exciting career growth opportunities in a thriving organisation
• Starting base salary of circa $80,000 + Superannuation
• Opportunity to build your own team and become a Manager
• Attractive discounts on automotive parts and accessories
• Paid Parental Leave benefits
• A vibrant company culture with a close-knit team

OPPORTUNITY

Our client is seeking a dynamic and experienced Customer Service Team Leader to oversee our customer service operations. The ideal candidate will ensure exceptional service delivery while leading and motivating the team to achieve organizational goals. Collaboration with sales, operations, and management teams is key to drive sales growth and foster strong customer relationships.

• Lead and manage the Customer Support team for operational success
• Develop team capabilities and product knowledge to meet customer expectations
• Handle customer inquiries and finalize sales via multiple channels
• Cultivate relationships with potential and existing customers
• Collaborate with internal teams to ensure optimal outcomes
• Maintain accuracy of data in key systems and handle orders efficiently
• Develop and implement customer service policies and procedures
• Analyse service metrics and provide feedback for improvement
• Conduct performance evaluations and provide support and guidance to team members

CANDIDATE

To be considered for this role, you will need to have proven customer service (Atleast 2+ years). Ideally however, you bring with you some relevant knowledge from the Automotive industry in a 'spare parts' environment. Full product training will be provided to the successful applicant so it does not need to be an exact match as far as product knowledge goes.

• Bachelor's degree in business administration or related field preferred
• Minimum 3 years of customer service management experience
• Strong leadership and problem-solving skills
• Experience in automotive parts and accessories industry preferred
• Excellent communication and time management skills
• Proficiency in Microsoft Office and CRM software
• Knowledge of customer service industry trends and best practices

Our client values teamwork, relationship-building, and problem-solving abilities. If you're a proactive leader with a growth mindset, we encourage you to apply and be part of our dynamic team.