Customer Service - Macquarie Park, Australia - Healthcare Professionals Group

Healthcare Professionals Group

Verified Company

Macquarie Park, Australia

1 week ago

Posted by:

Olivia Brown

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Description

Benefits

Leading Pharmaceutical organisation with a large global presence.
Recognised as an awardwinning employer of choice with an employee recognition program.

Parking on site

Macquarie Park.
Supportive team, ongoing training, and development.
Permanent full time position.

About the company
Our client, a well renowned global pharmaceutical manufacturing company is responsible enhancing patient's lives, through supplying pharmaceutical medication. Join their dynamic and passionate company who boast a good culture and high retention of staff.

About the opportunity
In your new Customer Service Representative role, you will report directly to the Distribution & Customer Care Manager.

This is a unique, standalone role, working as the Customer Service Representative for the client but within another organisations facility.

Duties

Track and trace orders regularly in communications with warehousing and 3PL.
Use your strong product knowledge, healthcare experience and ability to problem solve to ensure successful patient outcomes.
Reporting on fulfilment and stock availability for customers and commercial teams.
Liaise with medical practitioners and other stakeholders responsible for patient care

Skills and Experience

Customer Service experience in Pharmaceutical/FMCG/Healthcare organisation
High emotional maturity, and ability to build trust and rapport with customers.
ERP order processing experience is highly desirable
JDE ideal.
Excellent attention to detail checking stock takes, coordinating orders with the demand & supply teams.
Clear and concise communication skills with internal and external stakeholders.
Ability to problem solve and implement changes.
Pharmacy experience or Science Degree is desirable

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How to Apply

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