Customer Service Representative Support - Wetherill Park, Australia - Healthcare Professionals Group

Healthcare Professionals Group

Verified Company

Wetherill Park, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Benefits

- $30-$32 per hour

About the company
Our client is the largest Medical, Consumable and Pharmaceutical product distributor in Australasia.

They manage an extensive portfolio of local and international products, and have a major influence on the Australian healthcare landscape.

About the opportunity
Assist a strong, hard-working customer service team with processing orders in SAP.

Be the extra hands and ears the customer service team will need to assist them through their busy period of flu season.

There may be phone responsibilities when the volume is high, however this will be an overflow of the customer service team.

Duties

Process orders in SAP with an excellent eye for detail and efficiency, within cut off times.
Assist customer service team with any necessary data entry and administration required.
Managing customer expectations and investigation of orders where necessary.
Ensure complaints are resolved quickly and expertly, and escalated when required.
Reporting on fulfilment and stock availability for customers and commercial teams.

Skills and Experience

Experience in Customer Service in a Medical Device, Pharmaceutical or FMCG organisation is valued.
SAP knowledge and experience necessary.
Strong attention to detail and multitasking ability.
Good communication skills
Ability to communicate effectively over the phone with customers when necessary.
Ability to problem solve.

How to Apply

About us

Job details: