Administration Officer - Docklands, Australia - Marsh McLennan Companies

Marsh McLennan Companies Docklands, Australia

Found in: Talent AU C2 - 2 days ago

Full time

Description

Description:

We're Recovre

Our mission is to protect and promote possibility - for everyone. We're driven to make a real impact, operate with trust and respect the diverse perspectives of our team in everything we do. We care about helping people thrive every day. Its life-changing stuff.

Our team values building human relationships and connections beyond rehabilitation. From injury prevention to health promotion and on to rehabilitation - we are committed to helping our clients reach exceptional health outcomes and are proud to make a difference by helping Australians to thrive every day.

Admin Officer

Position Purpose

To provide high quality customer service to Recovre customers and internal stakeholders.

To provide a high level of customer service to consultants and Managers to drive productivity and efficiencies.

To respond/action emails as they come into the hub inbox in a timely manner.

What is in it for you?

Leading training and development program

Build and develop your administrative skills

Professional environment where your career path really matters and is supported in our global organisation with on-going career development opportunities

Great team environment with energetic and supportive colleagues

Genuine work life balance

In this role you will be responsible for:

Customer service – External customers; Develop and grow strong external customer relationships.Promote of culture of improvement within the CSO team through process improvement or efficiency.Understand the range of Recovre services to support the business where appropriate.

Customer service – Internal customers/Support to consultants and Managers; Assist consultants and managers to provide an excellent level of service to our customers and generate repeat business.Search for and communicate ways to improve customer serviceFile management – including assisting with consultant case activities where appropriate e.g. funding requests

General Office Administration; Undertake relevant administrative tasks to ensure office runs smoothly and staff are able to undertake their daily tasks.Ensure high productivity of all staff through efficient and well organised administrative processes and activities.Manage invoices including equipment invoicing, supplier and contractor invoices in procurement.

Document management; Ensure appropriate and efficient document management including file make (where applicable), storage/archiving and retrieving files.Undertake and produce relevant documentation via typing and word processing activities as requested.

Report generation; Generate reports as required for customers or internal reporting, e.g. outcomes, productivity, BI tool, Workcover/Insurer Statistics/reporting.Review relevant reports to ensure high level of customer service i.e. unallocated cases.

Project /Specific task management; Undertake project work as negotiated with Team Leader and state / regional manager e.g., Case management system roll out.

We would like you to have:

Essential:

Superior customer service skills

Good knowledge of office administration.

Team player.

Excellent written and verbal communication skills.

High attention to detail.

Excellent time management skills.

Strong MS office and keyboard skills and knowledge of programmes /systems.

Proven ability to prioritise.

Planning and organising.

Desirable :

Knowledge of Workers' Compensation industry and/or other relevant legislation, services.

Confidence and resilience in taking and managing phone calls.

Past experience in a corporate environment would be advantageous given our position within the Marsh Australia business and daily use of their internal systems.

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