Manager, Complaints and Professional Standards - Melbourne City Centre, Australia - Office of the Victorian Information Commissioner

Office of the Victorian Information Commissioner
Office of the Victorian Information Commissioner
Verified Company
Melbourne City Centre, Australia

1 month ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

About the Role:


The Office of the Victorian Information Commissioner (OVIC) provides independent oversight of the Victorian public sector's collection, use and disclosure of public sector information.

Reporting to the Assistant Commissioner, Public Access Operations and Compliance, the Manager, Complaints and Professional Standards is an integral senior member of OVIC's Public Access branch.

This branch is responsible for OVIC's Freedom of Information (FOI) review, complaint and professional standards functions in accordance with the Freedom of Information Act 1982 (Vic) (the FOI Act), and comprises three teams:

- the Registry and Case Support team;
- the Complaints and Professional Standards team; and
- the Reviews and Informal Resolution team.


The role involves leading and managing the Complaints and Professional Standards team to drive performance and ensure FOI complaints and professional standards engagements, and any other relevant matters arising from the FOI Act, are dealt with in an efficient and timely manner.


The successful applicant will:

- be an experienced team leader with complaint handling or dispute resolution experience, who can confidently interpret, apply, and explain FOI law and policy;
- cultivate productive working relationships and exemplify personal drive and integrity;
- handle complex complaints and negotiate outcomes using dispute resolution strategies.


Requirements and relevant information:


  • The successful applicant will be required to undergo preemployment checks and misconduct screening.
- your CV;
- a covering letter; and

Applications close at 11:59pm Monday 12 June 202- Jobs and Skills Exchange (JSE) website.

  • Victorian Government careers website )

More about OVIC:

OVIC is an independent regulator with combined oversight of information access (FOI), information privacy, and data protection.

Our goal is to embed in the Victorian public sector a culture that promotes fair public access to information while ensuring its proper use and protection.

We aim to build community trust in government's handling of information.
Our atmosphere is energetic, driven and collaborative.

If you have a strong commitment to integrity and want to help shape the future of information rights in Victoria, we would like to hear from you.


Other relevant information:

A comprehensive position description is attached. For any additional enquiries regarding the position please phone the contact on the position description.

OVIC values the contribution of all employees and fair and equitable treatment of all people is integral to all activities.

As such OVIC offers Reasonable Adjustments for applicants with disabilities on request.
OVIC is committed to maintaining the privacy of personal information. The recruitment process and all matters relating to it are treated in the strictest confidence.

Personal information received during the recruitment process will be managed in accordance with the Privacy and Data Protection Act 2014.

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