- Ensure an exceptional experience for all conference attendees having a One-on-One meeting with an Expert
- Set up the online One-on-One scheduling system for each conference, working with the program management team and content team to ensure the agenda is up to date
- Continuous capacity planning, ensuring expert resource is utilized effectively
- Work with the operations team on space requirements
- Manage team mailboxes ensuring all internal and external queries have been answered in a timely manner
- Partner with Research to confirm all One-on-One bookings are well aligned
- Manage all team meeting inquiries
- Travel to in person conferences and manage the scheduling desk and check-ins for all meetings
- Manage set up and monitor/support attendees during virtual conference days via the mailbox and live chat tool
- Point person for Expert care pre-conference and on site
- Build productive relationships with internal and external clients, helping to support and train Gartner associates on the scheduling system
- Effectively communicate, collaborate, and maintain relationships with clients and team participants
- Adhere to expense management practices
- Help in the production of the Expert bio brochure which is shared with Marketing and Communications pre-conference and distributed at the conference
- Complete all post conference analysis of the One-on-One meetings
- Bachelor's degree preferred
- Experience working in a corporate environment
- Ability to manage multiple tasks simultaneously and prioritize workload
- Strong client focused, customer service skills
- Team player – reliable and accountable
- High sense of urgency
- Strong oral and written communication skills
- Strong organizational skills
- Ability to work issues through to resolution
- Attention to detail
- Proactive and decisive
- Communicative and collaborative
- Fully competent in Microsoft Office, specifically Excel
- Competent Project Manager
- Approximately 10-15% travel to client meetings and events is required
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Sr Conference Planner - Sydney, Australia - Gartner
Description
The Gartner One-on-One Conference Planner serves as the primary resource to manage all the bookings for Gartner One-on-One meetings and Ad-hoc requests involving Gartner Experts. The One-on-One Planner is also responsible for calendar management, internal and external customer care, and providing a first-class attendee experience.
Primary Responsibilities
Qualifications
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Who are we?
At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization's mission-critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.
What makes Gartner a great place to work?
Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner
What we offer:
Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.
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