V- Cafe 102 Team Member - Ballarat, Australia - Salvos Stores Australia

Salvos Stores Australia
Salvos Stores Australia
Verified Company
Ballarat, Australia

1 week ago

Olivia Brown

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Olivia Brown

beBee Recruiter
Description
Start your mission volunteer experience with The Salvation Army today


We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


ABOUT US


The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship.

The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most.

A core value of the Salvation Army is to support the basic needs of individuals and communities.

The Café Team Member role is to create a warm hospitable environment whilst preparing hot drinks and basic food and delivering quality customer service.

Attention to maintaining a clean, safe, hygienic and healthy work environment is critical.


The Café Team Member supports the Food Services Team Leader/Coordinator to prepare food, serve food and provide quality customer service.

Attention to maintaining a clean, safe, hygienic and healthy work environment is critical.

Time & Roster Commitment

As agreed with the Line Manager.

Key Tasks

Key Activities and Expectations

Undertake Assistant Duties

  • Assist the Food Services Team Leader/Coordinator in meeting daily outcomes by preparing meals and serving customers.
  • Provide quality customer service.
  • Assisting site Manager/Supervisor with other tasks as directed.
  • Meals delivered within the directed timeframe and appropriate customer service delivery.
  • Clean and hygienic kitchen and surroundings in keeping with health regulations.
Provide Quality Customer Service

  • Exhibiting professional image of the service, displaying professionalism and integrity at all times.
  • Accurate information provided to customers.
  • Refer people to appropriate Salvation Army services. Follow up with Manager if unsure.
  • Listen carefully, and acknowledge and refer concerns, issues or queries to Manager.
Maintain a Safe and Healthy Environment

  • Immediately report any health and safety concerns, notifiable incidents and near misses, to Senior Team Leader and ensure any hazards are controlled until rectified.
  • Ensure hazard, incident and accident form is completed when required in a timely manner.
  • All volunteers are to be mindful of their own health and to take care of the health and safety of others.
  • Volunteers are required to comply with all TSA work, health and safety policies and procedures as applicable to their workplace.
Qualifications and Experience Requirements for the Position

  • Experience in similar role preferred.
  • Relevant Qualifications as required i.e Food Handling Certificate.
Mandatory Requirements of the Position

  • Complete The Salvation Army (TSA) Mission Volunteer registration, induction and training
  • TSA is a ChildSafe workplace.
  • Integrity checks as required for the role.
Required Capabilities

  • Shows personal motivation and commitment to completing work activities effectively.
  • Supports a culture of integrity and professionalism.
  • Represents the organisation in an honest, ethical and professional way.
  • Recognises and respects the rights and beliefs of others in a nonjudgemental way.
  • Connects positively with colleagues and partners within and outside TSA.
  • Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others.
  • Provides service appropriately and responsively to the needs of the people.
  • Demonstrates accountability aligned to internal and external requirements.
  • Supports and acts in compliance with the records, information and knowledge management requirements of TSA.
  • Identifies and follows safe work practices to perform all duties in a safe manner, ensuring the safety and wellbeing of self and others.
Cultural Competency

We value people of all cultures, languages, capacities, sexual orientations, gender identities, gender expressions and intersex status.

  • Understands the concepts and principles of diversity and inclusion and how they impact on current day approaches and practices
  • Demonstrates commitment to culturally appropriate and inclusive practice
  • Understands specific issues faced by culturally diverse clients particularly in the areas of Aboriginal and Torres Strait Islander, LBGTQI, CALD, neurodiversity and multi faith
  • Applies culturally appropriate approaches and skills when engaging with culturally diverse clients particularly in the areas of Aboriginal and Torres Strait Islander, LBGTQI, CALD, neurodiversity and multi faith
  • Works effectively with an interpreter as required, in line with organizational guidelines
  • The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Chi
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