Customer Service Manager - Sydney, Australia - TenacityCX

TenacityCX

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Newly defined Customer Service Manager for global medical device co

Contact Centre Manager role with people, process & technology experience

- $115k+super+$20k bonus, blended WFH & in office (Mona Vale, moving to CBD 2023)

Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience industry.

We are looking for a motivated Customer Service Manager who is highly customer focused, with proven Contact Centre experience to work as part of this Global Medical Device company that are pioneers in their field.

The role:

You will manage a growing team of Customer Service Representatives, responsible for developing & implementing the strategy for the Customer Service team - a Blueprint that has potential to be rolled out on a global scale in their contact centres in the US & Switzerland.

To be successful in the role you will need the following skills & attributes:

A solid understanding of the contact centre environment
Be confident in the change piece around people/process & technology/organisation structure & design
Passionate about leading and developing a team
Highlevel communicator with strong people skills
Constantly thinking outside the box
Ability to create a strong team culture and a successful working environment

What's in it for you?

Highly driven & supportive management team
Opportunity to use this Customer Service Blueprint as part of their global strategy
Working for a company that has strong retention of its people
A company offering flexibility working from home and in office

We are interviewing immediately - Do not miss this fantastic opportunity APPLY TODAY