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    Guest Service Agent - Brisbane, Australia - Grupo Mantra

    Grupo Mantra
    Grupo Mantra Brisbane, Australia

    5 days ago

    Default job background
    Casual
    Description

    Mantra Portsea is located in the heart of the tropical resort town of Port Douglas (1 hours north of Cairns). On your days off, explore Four Mile Beach, Mossman Gorge, the Atherton Tablelands, Daintree Rainforest or the wonder of the Great Barrier Reef. Live and work surrounded by one of Australias last great unspoiled environments.

    Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a Guest Service Agent and build your career with Accor.

    As our next Guest Service Agent, you will:
    Deliver service excellence, from check in to check out and everywhere in between
    Often be the first point of contact for guests and visitors
    Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotels facilities to taking reservations and maintaining guest accounts
    Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

    What we are looking for:
    The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
    Strong communication skills and pride in personal presentation
    A passionate person who is able to make both their colleagues and guests smile
    Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
    A genuine customer service focus and a strong dedication to always making our guests smile during their stay

    Previous experience working Hotel Reception an advantage

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