- On road Home Claims Insurance Assessor role
- Permanent, full-time role
- Sunshine Coast and Townsville region
- Assess the property loss or damage, determine policy coverage (claim quantum, scope & schedule), work closely with Builders, Engineers, Restorers, and Scoping Consultants as well as determine reserve within delegation levels.
- Proactively communicate clear and accurate advice, solutions, timeframes, and claim progress to stakeholders, including Customers, Claims Managers, Repairers and Suppliers
- Deliver professional and brilliant service when completing on-site, desktop and virtual assessments, interacting with Customers on the Claims Managers request.
- Support the Claims Manager to identify Customer resolution strategies to minimise Customer escalations.
- Determine an appropriate claim fulfilment method that balances Customer needs with business outcomes.
- Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
- Respond to customer and stakeholder requests within expected or agreed timeframes.
- Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims.
- Experience within the Building trade
- Strong ability to interpret policies and to determine the correct policy response
- Capability to use different technology/systems
- Current Drivers Licence
- Home Claims insurance experience and/or Home claims Assessing/Loss Adjusting experience (Desired)
-
Assessor, Home Claims
4 days ago
Vero Insurance Brisbane City, Australia Permanent Full timeJobs - Job Details - Assessor, Home Claims Careers at Suncorp · Take the next step. Be part of something bigger at Suncorp. · Assessor, Home Claims · Job No: 668475 · Canberra, Rest of ACT, Sydney - Inner Suburbs & CBD, Sydney - Outer Suburbs · Permanent Full Time · Insurance, Ho ...
-
Assessment Officer
4 days ago
Queensland Building and Construction Commission Brisbane, Australia**Key Outcomes and Accountabilities The aim of this role is to**: · - Ensure that the performance and effectiveness of QBCC's Claims Approval under the Home Warranty Insurance Scheme is continually improved by the assessment of claims for defective or incomplete building work ; · ...
-
Assessing Manager
1 week ago
Suncorp Group Brisbane, Australia**Lead a team of Home Claims Assessors**: · - **Permanent role**: · - **Hybrid work location - WFH, On Road with the team & Office (Brisbane CBD location)** · **The Role**: · This role will lead approximately C.10 Internal Home Claims Assessors who work virtually and on road acro ...
-
Principal Resolution Officer
4 days ago
Queensland Building and Construction Commission Brisbane, AustraliaKey Outcomes and Accountabilities · **The aim of this role is to**: · - Assist the Senior Lead, Claims Approval, in managing the day-to-day operations of the team. This will include: · - Assisting in monitoring and reporting on team and case management performance; · - Assisting ...
-
Claims Processing Consultant
1 week ago
Bupa Brisbane, AustraliaPermanent full-time opportunities · - Hybrid role, based in our Brisbane CBD / working from home · - Comprehensive in office training plan and excellent employee benefits and development · **The heart of the role**: · We are looking for Claims Processing Consultants to join our C ...
-
Claims Specialist
8 hours ago
Suncorp Group Brisbane, Australia7-month full time contract - start date Monday 4th December · - Melbourne, Brisbane, Toowoomba & Newcastle Locations · - Work from home flexibility · We're here to help in the moments that matter. Our Total Loss Motor Claims team understands how stressful motor accidents and dama ...
-
Case Manager
1 week ago
Haylo People Brisbane, Australia60 Claims modified duties Portfolio (No complex claims) · - Flexible working (3 days in the office 2 days from home) · - Competitive Salary Package + Annual Bonus · We are seeking a Case Manager to join one of Australia's most trusted and well-known brands in a supportive and for ...
-
Claims Officers
1 week ago
Blake Oliver Consulting Brisbane, AustraliaWe have several contract Claims Officer roles with an international insurance organisation in their property team. You will join an established claims team on an initial 6-month contract. They are a friendly and supportive team where you will be offered training and the flexibili ...
-
Claims Management
1 week ago
Page Personnel Brisbane Central Business District, AustraliaInitial 6 month contract with potential for further 6 month extension · - After training, WFH 4 days per week · **About Our Client**: · Choose which office location you prefer between Brisbane City and Eight Mile Plains, after 4 weeks full time training in the office, work from h ...
-
Casualty Claims Specialist
1 week ago
Procare Group Brisbane, AustraliaJoin a leading national provider of insurance support services · - Comprehensive induction and ongoing support · - Work from home flexibility available · From a family-started company to an ever-growing national business of 25 years, we're committed to being the most respected na ...
-
Case Manager, Workers Compensation
1 week ago
HAYLO People Brisbane, AustraliaUse your experience in CTP or Life Insurance and transition into Workers Comp · - Flexible working (3 days in the office 2 days from home) · - Competitive Salary Package + Annual Bonus & Shares · HAYLO People are a specialist recruitment agency within the personal injury & insura ...
-
Claims Consultant
1 week ago
TROOCOO Pty Ltd Brisbane, AustraliaCentral Brisbane location. · - 2 days working from home offered after the training period. · - Opportunities for growth and development. · **About the Organisation** · Our client is a thriving national organization providing support to a diverse range of customers Australia-wide. ...
-
Injury Management Advisor
8 hours ago
Anglicare Southern Queensland Brisbane, AustraliaIncrease your take home pay and reduce your tax with Salary Packaging. · - Flexible working environment - 2 Days WFH · - Office based on Ann St., close to Bus, Train and Ferry transport options. · **Wellbeing, Health and Safety (WHS) Advisor** · **A bit about what we do** · Angli ...
-
Fast Track Case Manager
1 week ago
EML Brisbane, Australia**Fast Track Case Manager**: · NSW - Parramatta, QLD - Brisbane, NSW - Newcastle Workers Compensation Full Time · **WHY EML?** · At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore ...
-
TSA Group Brisbane, Australia**Company Description** · TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines ...
-
Accounts Receivable Clerk
3 days ago
Mid-Vermont Medical Billing Brisbane, AustraliaData entry of demographic and insurance information for each office. · - Call insurance companies with questions/denials or follow-up of claims. · - Post payments as received from follow-up phone call to insurance. · - Document all information received about each claim called on. ...
-
Customer Experience Consultant
2 days ago
TSA Group Brisbane, AustraliaCompany Description · TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. · ...
-
Travel Claims Consultant
2 days ago
u&u Recruitment Partners Brisbane, AustraliaWho are u&u? · **About the Role**: · u&u Recruitment Partners are currently working with a global organisation who are searching for a personable and professional Travel Claims Consultant. · The working hours for this role are Monday - Friday, 8.30am - 5:00pm and after the probat ...
-
Customer Experience Consultant
1 week ago
TSA Group Brisbane, AustraliaCompany Description · TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. · ...
-
Property Assessor
8 hours ago
Claim Central Consolidated Brisbane, AustraliaClaim Central Property manages the restoration, assessment, repair and maintenance of residential, commercial, strata and industrial properties in Australia and New Zealand. · For over 20 years we have been using our leading-edge technologies and a digitally-connected supply pane ...
Assessor, Home Claims - Queensland, Australia - Suncorp Group
Description
Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you'll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler, and better for our customers and each other. So, bring your passion and lead a brilliant team towards a better, brighter future
The role
The Assessor role involves working with a broad range of internal and external stakeholders, with a shared purpose of 'Building futures, and protecting what matters' for our customers.
The Assessor works closely with nominated Builders & Specialists to accurately identify loss that is covered within the customers policy, and develop appropriate, cost effective, scope of works for repairs and remediation of both building and contents items.
This work is carried out via on site and virtual meetings with customers and stakeholders, along with offsite review of documentation.
The Assessor will be involved in assessing all types of insured events, from small scale impact claims, to major fire and flood claims.
At times travel to regional areas is required to service our customers in those more remote locations if a Virtual Assessment is not possible.
What you'll do
What you'll bring
Employee benefits | Suncorp Group
Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who's naturally empathetic and finds joy and pride in making a genuine difference – because you'll be doing that from the moment you start work each day.
If this opportunity sounds like the challenge, you have been looking for please apply online today.