Internal Sales and Customer Service Representative - Yatala, Australia - Digga Australia Pty Ltd

Digga Australia Pty Ltd

Verified Company

Yatala, Australia

3 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

INTERNAL SALES & CUSTOMER SERVICE REPRESENTATIVE
Digga is Australia's leading manufacturer of Machinery attachments for the Earthmoving & Construction industry.

A multi-award winning, global company, with 5 state of the art facilities worldwide, our product & passion for providing total customer solutions is second to none.

We have an opportunity for an internal sales & customer service representative to join our dynamic team based at our head office site in Yatala, Qld.

You will be passionate about providing a quality customer service experience and be able to demonstrate superior skills in multitasking for this fast-paced environment.

To be successful in the role you will be an enthusiastic administration professional with a keen interest in sales who is willing to learn all aspects of our manufacturing business.

You will be responsible for:

Efficiently & effectively processing internal sales orders
Dealing with walk in customers and over the counter sales
Liaise effectively and professionally with team members from planning, production, and despatch, to ensure sales orders are fulfilled accurately and on time
Develop and maintain up to date knowledge of Digga's product range
Support customer end to end administrative requirements
Develop and support effective relationships with dealers and customers
Assist the sales team and dealers on all orders, stock, and delivery status
Creating a memorable customer experience ensuring all orders are followed through from point of sale, through departments to ensure the product is delivered in full in a timely manner

To be successful for this role you will have:

Experience in a similar customer service role
Intermediate knowledge of Microsoft office
Knowledge of sales practices highly regarded
Excellent communication and interpersonal skills
Confident and outgoing nature with a professional attitude
Highly motivated, and ability to work autonomously
Good organizational and planning skills
Demonstrated desire to work in a customer service environment going above and beyond to satisfy the customer
Must demonstrate the desire to perform in a professional manner as a team member as well as to give inputs on activities that will help complete project assignments in a timely and efficient manner
Experience with ERP or CRM an advantage

Whilst not essential, experience working within a manufacturing environment will be highly regarded.