Service Designer, Nsw, 6 Months - Sydney, Australia - Infopeople

Infopeople

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Service Designer

NSW
6 Months

This role is responsible for driving service design initiatives that will transform the way services are delivered to our schools.

By working collaboratively with a range of stakeholder, you will be able to identify opportunities for improvement and develop solutions to address complex customer issues/needs in a multi-faceted environment.

Key Responsibilities:

Understand customer needs.
Undertake research and analysis to develop solutions and make recommendations to drive process improvements.
Support the endtoend delivery of service design initiatives.
Contribute to the continuous improvement of operational procedures, user documentation and training materials.
Lead cross functional teams in a design led approach.

Key Requirements:

You can transform ideas into concepts and prototypes.
You have strong experience in all facets of service design (service blueprints, service catalogue, service experience design, journey mapping, persona development, etc.
Thrive in an environment that requires you to be able to think critically and creatively to solve problems.
Demonstrated experience in conducting user research, developing concepts and prototypes, testing with customers to ensure services and products designed are fit for purpose.
You have previously worked in design sprints with tight turnaround times.
You enjoy stakeholder consultation & workshop facilitation across the HCD lifecycle.
Experience in planning and execution of both qualitative and quantitative research to support HCD projects.
You have a portfolio to demonstrate practical experience in end to end service design initiatives and UX projects (eg: wireframes, UX concepts, journey maps, service blueprints).

If this sounds like you:

Infopeople - Ray Padis
3536147