Customer Service Officer - Sunshine, Australia - Auto & General

Auto & General Sunshine, Australia

Found in: Talent AU C2 - 2 days ago

Full time

Description

Accountabilities

Able to work to strict deadlines as part of the fulfillment team, who progress claims and provide timely customer updates.
Optimal pathing control/ hire car management & proactive management of customers into our assessment centres and repairer network
Work with associated system and administrative processes associated with the customer pathing,& repair/ total loss journeys.
Reduce leakage through effective management of hire car duration.
Take responsibility for getting claims on track and progressing.

What experience you'll bring

Exceptional customer service engagement and ability to prioritise work.
Interest in & ability to develop professional relationships across the motor repair, towing, hire car & assessing industries.
Excellent team member who can positively support colleagues and live our 'one team' values.
Strong written and verbal communication skills.
Computer literate for all claims & assessing software packages.
Good Analytical and problem-solving skills.
Address challenges, persuade and influence outcomes to attain desired results.

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