Resource Coordinator - Perth, Australia - Bethanie Group

Bethanie Group

Verified Company

Perth, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Bethanie, Western Australia's leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for over 65 years.

We strive to lead the change in the way Australians think about ageing, recognising 'old age' as a positive force in society and giving a voice to those who have seen it all and live to tell the tale.

Our Community Services (home care) team are seeking to appoint a new
Resource Coordinator.

Reporting to the Team Leader, this role is responsible for the scheduling of in-home client services and some administrative functions.

A busy and fast-paced role, it will require the talents of an individual is who is highly organised, has a strong customer service focus and has a solution focused attitude.

This position will provide you with the opportunity to build positive professional relationships with Customers, Support Staff, Regional Managers and Case Managers whilst working within a vibrant team environment.

Located at our beautifully appointed head office in Perth, this will be offered as a 12-month fixed-term contract working 22.5 hours per week across 3 days to cover parental leave.

About the role:

Coordinate the scheduling and delivery of services to community customers within agreed time frames and by appropriately qualified staff
Provide a quality customerfocused service
Provide a professional service through effective communication techniques over the phone
Ensure that information provided to customers pertaining to rostering and staffing is relevant and accurate
Ensure all community staff rosters reflect and include approved leave, training and meeting attendance coverage

About you:

Excellent organisation and time management skills
Previous experience in a customer service role, contact centre or rostering and scheduling
Demonstrated ability to work at a high level both autonomously and within a team
Enthusiasm and commitment to the provision of excellent customer focused services and empathy with older people and people with disabilities
Demonstrated skills in the use of packages such as MS Office or other customer databases
Knowledge of Procura would be beneficial but not essential as training is provided

Working with Bethanie

At Bethanie we are committed to being an employer of choice by creating a supportive and compassionate environment for our people, customers and residents.

As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits:

Salary Packaging up to $18,550 per annum for living expenses, meals and entertainment
Banking, insurance and retail discounts and benefits
Rewarding career with a supportive culture
Professional development and training opportunities
Flexible working arrangements

To apply
If you require any further information, please contact our Careers team on

Attachments: